Staff Management
How to add a New Staff
A staff can be added only via an Admin Account Clinicea. For Example: Let us assume, You have 2 Clinics, called Skin Clinic #1 and Skin Clinic # 2. You have recently recruited a Dermatologist for your Clinic – Skin Clinic # 1. You now want to add the Dermatologist as a staff on your Clinicea account. Let us have a look at how to add a new Staff: 1. Go to Tools| Staff | click on + New Staff  is an identification method that allows users to access multiple applications and websites with just one set of credentials. This streamlines the authentication process for users, eliminating the need to sign in to each application they use. How to Set Up and Log In Using Single Sign-On (SSO) Single Sign-On (SSO) simplifieFew readersHow to find the public IP address of the network you are connected to
If you want to ensure that your staff cannot log into their Clinicea accounts once they leave the Clinic, this is possible by taking a static IP Address from your broadband provider and then setting it up in Clinicea. However remembering IP address your broadband provider gave you, may not be easy. In case you have forgotten and need to find it again, you do not need to call theFew readers
Compliance
What are GDPR Model Contracts for the transfer of personal data to third countries
Clinicea is a Cloud based offering. This implies that the data you store in Clinicea may be stored, backed up or replicated on servers outside of the EU region - depending on the pricing plan you signed up. This is often necessitated to ensure disaster recovery, high availability and to create redundancy in the event of technical failure. However EU laws required prohibits internatFew readersClinicea HIPAA Compliance
For Clinics Clinicea Platform, including Clinicea EMR which stores PHI data, is fully HIPAA compliant. Detailed information on Clinicea Platform’s compliance with HIPAA requirements can be made available on request. Please contact our Support Team for more information. For Healthcare Service Providers and IT Companies We support several HeaFew readersGeneral Data Protection Regulation (GDPR) and Clinicea
What is GDPR? GDPR is a regulation designed to strengthen, simplify and unify data protection for all individuals within the European Economic Area (EEA), effective 25th of May 2018. This means a person will have better control over how their data is used, how their data is stored, and most importantly, how can they have their data deleted. Let me explain with an example. As a Medical Clinic, you store health data of your Patients in a software like ours e.g. Clinicea. GDPR is geared toFew readersSteps to NABIDH (Network & Analysis Backbone for Integrated Dubai Health) certification
Step 1 – **Reach Out ** **You need to fill up the online readiness assessment form on the link here https://nabidh.ae/#/comm/readiness. Step 2 – Email This needs to be filled in by the clinic and shared with the DHA. Once you do this and receive a reply, please let us know. We will then email DHA on your behalf with the following information _Hello There, We want to start the integration process. Following is the information to start wFew readersHow to handle a data request from a patient when sent to Clinicea
Patients can end up requesting Clinicea directly to delete their data as per GPDR rights. However Clinicea has no rights to the patient data. We are simply custodians of the data that belongs to the Clinic. Requests from the patient for data deletion should goto the Clinic and not us. In the event of us receiving such a request, our standard response has been shared for your reference: Dear XX, _I checked and found that you are not a client of Clinicea. As such the email to you has been geneFew readersZakat Integration: Pricing, Setup, and Implementation Overview
In Zakat, Tax and Customs Authority (ZATCA), e-invoicing has been introduced as a mandatory compliance regulation for businesses operating in Saudi Arabia. This initiative aims to enhance transparency, reduce tax evasion, and digitize the invoicing ecosystem across the country. For healthcare providers and clinics, complying with Zakat e-invoicing regulations is essential to ensure that all invoices are generated, reported, and stored in accordance with government standards. Integrating your clFew readers
What is the content of communication templates in my account
What is the content of communication templates in my accountSome readersCommunication Template
Communication TemplateFew readersHow to add Content in Address Book
In Clinicea, you can manage and store all your contacts along with their contact details in the Address Book. You can add new contacts or remove a contact from the Address Book list. For example, You want to enter a new Contact in your Address Book. This contact is an external doctor, named Dr. John who specializes in Dermatology and often receives and also sends you Patient Referrals. Let us have a look at how to create a New Contact in Address Book: 1. Go to Tools| *Address BookFew readersHow to create a Customized Login page
Clinicea gives you the option to create your own customized login page. A customized login page will have your Clinic’s image, website, and email. This can be incorporated into your clinic’s website. Please follow the steps below to customize your login screen: 1. Go to Tools | Organisation. Select the organization and open the Organisation Details screen. Before you start, please fill in all the necessary information like phone no., email address and website details. 2. CFew readersHow to add a New Organisation
You can add a new Clinic by either filling in the details yourself, OR, by copying over the details from an existing clinic in your group (relevant for clinic chains). However, you need to be an Administrator in order to add a new clinic. Let us have a look at how to set up a new Clinic: 1. Go to Tools| Organization | click on + New Organization. 2. An **OrganizFew readersHow to group Clinics into Circles
When you have multiple Clinics as part of your group, you may want to have a consolidated view of Clinics based on their geographical location. This can be done easily in Clinicea by putting all clinics that need grouping under a Circle. For Example, You have Clinics in Delhi, Mumbai, and Kolkata. Clinics in and around the city Delhi can be grouped together in one circle named Delhi Circle. Let us see how we can do this: 1. Go to Tools | Dropdowns | Organization Circles. Enter tFew readersHow to obtain a Sender ID for sending SMS's
When sending SMS's you may want use a sender ID ex: Health Wellness Clinic may want to send all SMS using the sender ID: HEALTHWELLNESS. Sender ID's are issued by your telecom provider. Clinicea can help with the process of procuring the same for you. Process of procuring the Sender ID is as follows: a. Fill up the information below and share with us on support@clinicea.com b. Once we get it, we will generate the necessary paperwork and share the same withFew readersHow to manage DropDown Lists
Across Clinicea, when you go about entering data, you will come across drop-down lists. These are lists from which you can select an item. Sometimes the items available in the list may not meet your requirements. You may want to edit the list, by adding or removing items from it. This can be easily done in Clinicea in 2 ways. I. QUICK EDITING _For example, You want to enter aFew readersHow to link your Clinic's Social Media Accounts
You can link you social media accounts to your online booking page. It makes your online booking page, look much more credible, and promotes your social media channels to the online visitors. 1. To do so, simply goto Tools | Organisation | Select your Clinic | Scroll down and select Social Media. 2. Now simply paste your facebook, twitter, linkedin, google+ urFew readersHow to search in Address Book
The Address Book is a repository of all Contacts for your clinic. Clinicea lets you create search filters, and mass-communicate with them, through the AddressBook. For example, Let us assume, your clinic wants to search and make contact with all of the external/referring doctors, to make them aware of a new Initiative/Program at your Clinic. Let us have a look at how to filter your search in AddressBook and then SMS all of them about the new initiative at your Clinic: 1. Go to **Tools |Few readersHow to figure the field details of Data Loaders
Details of Bill Loader Service name should be there in name section Service duration should be given on proper format (Ex: if it’s 20min service then on the duration column it should be 20). Service tax should be in proper format **(if you want to enter a new tax then it should be entered as ‘Service Tax – 15.0%’ or if you want to use an existing tax then iFew readersHow to setup Advanced Source in Patients & Leads
Sometimes you need to capture multiple sources for your Lead/Patient. This too is possible in Clinicea. Let me show you how. Goto Tools |Organization | Select your clinic | Clinical Preferences | "You can have client source across multiple levels....". Now goto Tools | Dropdowns. There are 3 different sources to fill i.e. City, Publication and the **Few readersHow can I backup my database
Clinicea is a Cloud based system. All of your Clinic's data is backed up in triplicate using real-time snapshot technology. These backups are stored in Microsoft Azure data centers only. No one else, not even the Clinicea team members get access to this data. The backed-up data is always kept encrypted. It is deleted periodically as part of regular maintenance. The entire operation is automated, so the chance of human error leading to loss of data is 0%. You need not have to worry about your daFew readers