Training
Clinicea Training Videos and Showcases
Hey there! Great news! You now have access to an article that features a List of Individual Interactive Training Videos and Module-wise Showcases on Clinicea. Are you having trouble with a specific section in Clinicea or want to revisit a certain flow? No problem at all! Simply click on the training video link you need from the module below, and you'll be all set! Each section also has a link to the showcase videos of the important training elements and top methods for training your team on tFeaturedHow to enter EMR Visit Data as per NABIDH Compliance
The video in this article shows you how you should enter the EMR Visit Data as per NABIDH Compliance.FeaturedClinicea Software Training for Hans Foundation
Hello Everyone out there at Hans Foundation! We are pleased to launch a cutting edge interactive training, specially tailor-made for the workflow at Hans Foundation. This article offers module-wise interactive videos of important training elements and top methods for training your team on Clinicea. Just click on the Training Showcases listed below and experience the joy of a virtual interaction with Clinicea. English Version Hans Foundation Training for Technicians (https://app.sFeaturedTraining for Reception Staff
Hey there! Are you looking for an easy way to train for a receptionist position in a clinic? Look no further! This article will show you the ropes and give you tips on how to effectively manage your tasks using Clinicea. We'll go over some of the key areas that your Receptionist and Administrator will come across on a daily basis, and give you tips on how to manage them like a pro. Let's get started! Scheduling Need help with anything related to appointments? We've got you covered wiSome readersTraining For Practitioners
Hey there! We all know that change can be tough, especially when it comes to switching from your current EMR platform to a new one or even transitioning from paper to digital. It can be scary to let go of the old and embrace the new. But don't worry, with Clinicea, you can easily get the hang of things in no time! We'll walk you through some of the basic functions you'll need for your day-to-day clinic activities. Let's get started! Practitioner Information Did you know that having alSome readersTraining for Therapists
Training for Therapists made easy! This article highlights the basic flow of a Therapist and how to manage it effectively with the use of Clinicea. Taking Consent As a Therapist you may need to take Consent from Patients before you start their treatment. Clinicea gives you the option to do so very easily. First things first! Before you start a treatment session, you can take Patient Consent (https://help.clinicea.com/en/article/how-to-access-patient-history-and-consent-in-calendar-f77Few readersTraining for Accountants
The possibilities of revenue generation and expense management are endless on Clinicea. You think of a flow and we help you achieve it. From Invoicing to managing Inventory, Services, Discounts- oh and wait for it¦Packages! Complications to simplicity. Here is a guide for your cashier, made as simple as can be! Invoicing: Need to Invoice Patients for the Services and Products provided by the Clinic? Here is a look at some of the basics: Need to Bill your Patients, start off by creatinFew readersTraining for Call Centre
If you work in the Call Centre for a Clinic or Clinic chain and need to answer inquiry calls or schedule clinic appointments, Clinicea makes it as easy as it gets. Here are some of the basics you need to know to start off. Incoming Calls: You will receive numerous incoming calls on a given day, either inquiry calls or to book appointments. Need to record the details of the call perhaps?! YFew readersTraining for Lab Technician
Does your Clinic have an in-house lab? Are you the Lab Technician? The world is going digital and you have lab duties to manage- physically and electronically! And dont know where to start? We are here to help, just have a look! Billing Investigations Collecting Samples Recording Results: Let us start with Billing- heres how you can Bill Investigations ordered for a Patient. The next steFew readersTraining for Pharmacist
Your Clinic has an in-house Pharmacy and you are the Pharmacist. Here are some of the basics you need to know: Prescriptions: Whether it is searching for one or filling in walk-in prescription- Clinicea has it all. Need to search for a Patient prescriptions? Some you need dispense and others just for reference, here you go! As a pharmacist, walk ins (https://help.clinicea.com/en/article/how-to-fill-preFew readers
Support
Clinicea public holidays
Total Holidays in 2025 are 12 Days Holiday dates are mentioned below:Few readersHow to check new features in Clinicea
Clinicea is a fast growing platform with several updates coming out every few months. Each time an update comes out, you can in a click go over the new features and associated changes: a. The very first time you Login into Clinicea after an update, you will get a message “New Version is getting loaded. This will take a few extra seconds. Click here to learn about the exiciting new features” To view the updates you have to click on “Click here”. (https://storage.crisp.chat/usFew readersWhat is the response times at Clinicea for a reported issue
Severity and responsiveness Initial Response Time is the period from when you submit your support request to when a Clinicea Support Engineer contacts you and starts working on your support request. The Initial Response Time varies with both the support plan and the Business Impact of the request (also known as Severity). The Initial Response Times for Unified Support plans can be found below.Few readersHow will Clinicea handle downtime
Data durability and fault tolerance is secured by maintaining multiple copies of all data in different physical nodes located across fully independent physical sub-systems such as server racks and network routers. At any one time, we keep three replicas of data running—one primary replica and two secondary replicas. If hardware fails on the primary replica, our system auto-detects the failure and fails over to the secondary replica. In case of a physical loss of the replica, our system creates aFew readersHow to view all the Support Tickets raised by your Clinic
You can view all tickets raised by your Clinic by following the steps below: 1. Log in to the ticketing portal using your support login (this is not the same as the clinicea login) 2. Click on ‘Tickets’ link at the top. You will now see all the tickets raised from your Clinic. (https://storage.crisp.chat/users/helpdesk/website/83deda6bb2a5f800/17aa97e6-42bc-4541-9Few readersHow to set preferred DNS Server Address
You might sometimes face difficulties operating Clinicea if the DNS server you are using is not responding properly. At such times you may find that not all modules are getting loaded. One such instance is as follows: But you can solve this problem very simply. Just walk through the following simple steps:- 1. Right-click on the network symbol from bottom right-hand sFew readersWhat is a good benchmark for Latency
Latency of 250+ ms We use Microsoft Azure for all the cloud hosting. A latency of <300ms is well within normal limits at Azure and at par with AWS or Google Cloud. We use AWS as well. Any request to Azure goes through its own layer of WAF (Firewall), Cloud Defender and then Load balancer, who will then forward it to Clinicea’s application server to respond. So even if the Server was hosted right next door to you, it will still take 250+ ms to respond in terms of latency. That is the price we alFew readers
Troubleshooting
How to allow or block camera and mic access in chrome
The Google Chrome web browser lets you control which websites have access to your webcam and microphone. When you allow or block a website from accessing either device, Chrome stores that website in a setting that you can later change. Chrome keeps the settings for both the microphone and the camera within the Content settings section. Let us see how this is done. (1). Launch the Chrome browser and then click on the 3 dots at the right top corner of the window. (https://storagFew readersWhat to do if Clinicea is Offline or is running Slow
Clinicea would not go just go offline unless there is a cataclysmal event that brought the entire world wide web down :). Let us go over on how to troubleshoot it: Please check if you are opening the right link, click on this to login https://app.clinicea.com/login.aspx. If after that also your problem persists go to the next step.Few readersHow to troubleshoot Date and Time issues
While using Clinicea if you encounter any Date and Time related inconsistency, then you can do some simple checks to find out the cause of the issue and may even resolve it yourself. Lets say for Example, the bills and appointments you create are auto moving to another day. So there is definitely an issue with the date and time settings somewhere as the data is not displayed at the correct time and date. Now lets see how we can fix this. 1. Check if the correct Time Zone is set on yourFew readersHow to troubleshoot Browser issues
Step 1. Check Google Chrome Version. Step 2. Clear Browser History. Step 3. Check on the following options Step 4. Delete unFew readersHow to fix Login issues
Login Issue faced by a user can be fixed using the following methods: 1. If you have forgotten your Password; reset it here 2. If you have forgotten the Username contact us at Support 3. If you are unable to login to Clinicea even though your Username and Password is correct, it could be a case of cookies being disabled in your Browser. This can be easily fixed bFew readersHow to resolve errors in your browser console related to WebSockets
Sometimes you may come across errors in your browser’s console, that relates to websockets. Resolution will depend upon underlying cause suggested by the “ ” in the logged error message. Below is a list of possible error responses and possible resolution Error during WebSocket handshake: Unexpected response code: 403 Above error message suggest that although Clinicea server is reachable but it is unable to allow websocket connection, due to following possible causes: SessiFew readersHow to fix intermittent Error 400 messages when working
Problem: You get intermittent http 400 error messages while accessing Clinicea. There is not a specific pattern in the failure. Developer on investigation may find as follows: In HTTPERR logs you see an entry similar to the following 2011-04-05 05:21:46 127.0.0.1 – 127.0.0.1 80 HTTP/1.1 POST /MyHomePage.aspx – 1TimerEntityBody DefaultAppPool IIS Logs will simply show you a 400 0 64 entry. User may experience varied behavior. Like they may see the actual http 400 error code orFew readersHow to rectify the error – Future Transaction Date Not Allowed
I will show how to resolve a particular kind of an error that you might face during billing i.e, “Future Transaction Date is Not Allowed” as shown in the screenshot below. This happens when the System Time (time on your computer) is not with Sync with the time on the server. You can set this right simply by following the steps below 1. Right Click on the date time andFew readersWhat to do when Rupee Icon is missing
If the Rupee icon is missing then the system needs a Windows Update: The same can be updated using the following link: https://support.microsoft.com/en-us/kb/2496898 (https://support.microsoft.com/en-us/topic/an-update-to-support-the-new-currency-symbol-for-the-indian-rupee-in-windows-vista-in-windows-server-2008-in-windows-7-and-in-windows-server-2008-r2-cb129c3b-8de4-03ed-e911Few readersHow to troubleshoot Printing issues
Sometimes, when you Print a document through Clinicea, you may face issues. This may be due to Printer or Browser settings. Let us have a look at how to deal with Printing issues: Option 1- Check the Printer settings on your Computer or Laptop: a. Go to Control Panel and click on Devices and Printers to open, b. Devices and Printers now give a right cFew readersWhat to do when Google Chrome says “This site says… Authentication failed”
When trying to open Clinicea using Google Chrome if you get a message saying “Authentication Failed”, “Update Google Chrome Browser”. Step by Step the process should be as follows: Make sure you are accessing Clinicea through the Google Chrome Browser. Please check and update your Google Chrome Browser to the latest version. Try using Clinicea from any other computer, to check if problem persists. It will help us isolate if this is a hardware or a software issFew readers