How to troubleshoot Date and Time issues
While using Clinicea if you encounter any Date and Time related inconsistency, then you can do some simple checks to find out the cause of the issue and may even resolve it yourself.
Lets say for Example, the bills and appointments you create are auto moving to another day.
So there is definitely an issue with the date and time settings somewhere as the data is not displayed at the correct time and date. Now lets see how we can fix this.
1. Check if the correct Time Zone is set on your computer.
i) Click on the Time and Date on the bottom right hand side of your computer (Windows OS). This will open the Calendar and Clock and then click on the Change date and time settings link.
ii) This will open Date and Time screen as shown below. If the timezone is wrong, click Change time zone.If the date or time is wrong fix it by clicking on Change date and time button.
iii) If the correct Time zone is not selected and you have clicked on Change time zone button to open the Time Zone Settings, click on the Time zone drop-down button and select the correct timezone as per your location as shown in the example below.
iv) Once the correct Timezone is selected, click on OK in the Time Zone Settings box and then again on OK in Date and Time screen.
v) In case you need to make any corrections in the Date and Time after selecting the correct Timezone, click on the Change time zone button. In the Date and Time Settings box which opens, select the correct date and time and then click on OK.
Once these correction are done on your computer’s Date and Time Settings, sign out of Clinicea and sign in again. Create a test appointment to check if the date and time is now working correctly. If it is, delete the test appointment and you are problem is now fixed.
If the issue still persists, then the next step is to check the Regional Settings of your Clinicea user profile.
2. How to check the Regional Settings of your Clinicea User Profile.
i) Click on the drop-down beside your Username and select My Profile.
ii) In the Staff Details screen that opens, scroll down and click on the Regional Settings button.
iii) In the Regional Settings pop-up which opens, check if the correct Timezone is set. If not, then click on the drop-down menu and select the correct Timezone as per your location. Click on OK. Sign out of Clinicea and log back in. Create a test appointment to check if this resolves the issue.
3. If the issue is still not resolved, then the Organizational Settings of your clinic has to be checked. In this case please contact us at [support@clinicea.com](mailto:support@clinicea.com) and we will help troubleshoot this for you.
Lets say for Example, the bills and appointments you create are auto moving to another day.
So there is definitely an issue with the date and time settings somewhere as the data is not displayed at the correct time and date. Now lets see how we can fix this.
1. Check if the correct Time Zone is set on your computer.
i) Click on the Time and Date on the bottom right hand side of your computer (Windows OS). This will open the Calendar and Clock and then click on the Change date and time settings link.
ii) This will open Date and Time screen as shown below. If the timezone is wrong, click Change time zone.If the date or time is wrong fix it by clicking on Change date and time button.
iii) If the correct Time zone is not selected and you have clicked on Change time zone button to open the Time Zone Settings, click on the Time zone drop-down button and select the correct timezone as per your location as shown in the example below.
iv) Once the correct Timezone is selected, click on OK in the Time Zone Settings box and then again on OK in Date and Time screen.
v) In case you need to make any corrections in the Date and Time after selecting the correct Timezone, click on the Change time zone button. In the Date and Time Settings box which opens, select the correct date and time and then click on OK.
Once these correction are done on your computer’s Date and Time Settings, sign out of Clinicea and sign in again. Create a test appointment to check if the date and time is now working correctly. If it is, delete the test appointment and you are problem is now fixed.
If the issue still persists, then the next step is to check the Regional Settings of your Clinicea user profile.
2. How to check the Regional Settings of your Clinicea User Profile.
i) Click on the drop-down beside your Username and select My Profile.
ii) In the Staff Details screen that opens, scroll down and click on the Regional Settings button.
iii) In the Regional Settings pop-up which opens, check if the correct Timezone is set. If not, then click on the drop-down menu and select the correct Timezone as per your location. Click on OK. Sign out of Clinicea and log back in. Create a test appointment to check if this resolves the issue.
3. If the issue is still not resolved, then the Organizational Settings of your clinic has to be checked. In this case please contact us at [support@clinicea.com](mailto:support@clinicea.com) and we will help troubleshoot this for you.
Updated on: 02/06/2023
Thank you!