What's New

Real-Time Sync

Launching real time syncing for appointments. Now when a colleague in your clinic updates an appointment on their device, the change will instantly reflect on your laptop, mobile phone, without the need to refresh the page, or click on any anything.

Auto-Bill

You can now setup the preference to auto bill a patient as soon as you confirm an appointment. In case you cancel the appointment, the bill gets auto deleted. No-shows can also be charged.

You can choose, how much to charge for No-shows, if the preference is switched on. The prompt comes up automatically when the appointment is marked a no-show.

Patient Past Data

Complete redesign of the interface, to allow you to easily search and filter through pages of past data for a regular patient.

Expanded view to bill, quotations, packages, investigations and more. Ex: you now see the bill items along with the bill, without needing to click through anything.

Sharing Next of Kin

New filed added to decide if the patient consents to sharing data with next of Kin. If switched on the patient snapshot gets updated. It is now supported as a smart field in paperwork being sent to the patient.

Consent Data

Patient compliance to clinic's privacy policy is now super smart. Set it up in the preferences below.
After the patient fills up the paperwork, the patient snapshot and the patient details are updated automatically.

Snapshot is auto updated as well.

Multi-Promotion

You can now apply promotions on top of existing membership discounts and insurance policy deals. Additionally you can also now apply a coupon code along with the promotion.

You get to see the complete breakup of promotions in a newly designed interface, as well as view the savings passed to the patient.

Commissions

You can now elect to pay commissions to the therapist on the before discounted price.

Re-Ordering of Items

When creating a Purchase Order for an item which is below its re-order level, Clinicea now shows how much of it is already ordered but yet to be received. Ensuring over ordering is nipped in the bud.

Other Changes

• We now compute discount based on flat amounts as opposed to %, to ensure accuracy down to the 3rd decimal.
• Cancelled Bills can also be copied. Useful if you have a bill with many bill items.
• Concurrency better supported. We saw users opening the same bill, or stock take, or stock vouchers in 2 different tabs and accidentally update each with partial information resulting in incomplete data. The system now identifies this mistakes and protects you from such an error of omission.
• Membership charges a patient has to pay, will default bill to the Patient, and not to Family or Corporate.
• Membership start date can now be set to a future date.
• Stock-take can now be printed.
• You make it mandatory for package code and category to be defined in the package master - Organization | Financial Preferences. Same feature made available for Service Code and Category as well.
• Cancellation of partly used Gift cards is also now allowed.

A lot of updates have been introduced in packages

Replace Item

You can allow a patient to exchange an existing item of the package, and in turn select another service in its place. You also get the option to optionally create a bill for this transaction.

Transfer Items

You can now transfer services from your package to a friend or family member and let them enjoy the benefits. It can be undone as well.

Add Items to Package

You can now edit an existing package, by adding items to it.

Switch Package

You can switch the patient out of an existing package and assign a new package. During switch, the older package gets cancelled. Any completed services, and dispended products gets billed. And then a new package gets assigned, which you can bill for in the same workflow.

Package Sequence No
Introducing customizable package sequence number for Patient Packages. Configurable under Financial & Inventory Preferences

Once configured it will appear against Patient Packages

This is the feature which has been more than 2 years in the making. We saw some customers who operate clinic chains across different countries. They ended up having experienced staff at HQ, assist with the operations of the newly opened center in another country. E.g. a staff member in Australia doing tasks in Clinicea for a USA opened branch of the clinic. In such cases the time zone could either be Australia or USA, but could not be both - this is the industry norm.

No more!. Clinicea now lets the staff member retain their original setting i.e. Australia, and continue completing tasks in Clinicea for a US Clinic in the US time zone. Switching between time zones and clinic locations is completely invisible i.e. no extra clicks, no switchovers, no impact of the laptop being in a yet again a different time zone - we have built the intelligence to just make it work, smoothly and simply, with all the computation happening behind the scenes. Our goal is to give our clients the best platform there is, to grow, grow and just grow.

IP Range

For larger clinics spread across different floors, we now have the option to secure not just a single IP but an IP range.

New Permissions

• Allow editing of Practitioner and Resources on Calendar screen.
• Allow manual editing of Corporate and Patient contribution in the Bill.
• Allow viewing of Gift Card Number.

A faster, slicker version of the patient portal with updated technology finally released after 6 months of overhauling.

• Chat Support bubble can now be hidden, to ensure you can work without distraction. You can always enable it back in a click.
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• You can now select to make available a contact in Addressbook to one or more clinics in your group. useful for multi country clinic chains, who do not want to see contacts from another country.
• You can now continue using Clinicea on tablets and iphones, alternating between landscape and potrait mode without having to signout.

Wati

integrations launched with Whatsapp platform Wati. Enjoy 2 way whatsapp messaging if you have an account with either of them.

Interakt

Integrations launched with Whatsapp platform Interakt. Enjoy 2 way whatsapp messaging if you have an account with either of them.

Vodafone Egypt

Support added for new SMS gateway in Egypt, Vodafone Egypt.

MyOperator

Telephony support added for users of MyOperator in India. They can now call their patients off the Clinicea patient chart.

Cerba Lancet

A popular LIMS used across Africa, Cerba Lancet is now integrated with Clinicea EMR. Both ordering of investigations and fetching of results are now fully integrated.

Voyager PACS

ACS system popularly used in Singapore now integrated with Clinicea EMR. Both ordering of investigations and fetching of results are now fully integrated.

Authorise.Net

Launching for the first time support for the popular North American payment gateway, Authorise.Net.

KSA National ID

National ID validation added for Kingdom of Saudi Arabia.

Qatar National ID

National ID validation added for Qatar.

eTIMS

Kenya e-invoicing system eTIMS now supported in Clinicea.

CDT Codes

**CDT Codes for Dental clinics **now supported. In polyclinics you can also control whether the Doctor should see CDT or CPT codes for Procedures as per their Specialty.

Automation Timing

You can now control the time of the day when calendar automations run to change:

1. **Scheduled **appointments to no-shows
2. Engaged appointments to **checked out **are run.

These can be made to run later, after clinic closing times. Once these are run, based on your preference, automated messages get sent out to patient. In case these notifications are outside the messaging window as set by you, they will be queued for sending the following day.

Service Date

Some clinics need to pre make a bill and then render the service across different dates. This bill is then submitted for insurance claims. In that case they need each bill item to have a different service date. This support is now available by switching on the preference under Organization | Financial Preferences.

You will now see the service date against bill items.

You can change the service date by clicking on it.

Transaction History Export

Several new fields now added to the csv exported file for transaction history such DOB, Corporate & Insurance Policy Details.

Witness Auto Signature

Some clinics like to record witness signatures on the paperwork in addition to the patient signature. This has now been automated. When opening a paperwork from within Clinicea, the logged in staff's name and signature (as uploaded in the staff profile) will get auto populated and locked from editing, ensuring data integrity.

Increase Patient Retention by Automation

We have been having discussions with several clinic chains on ways to increase patient retention. One common feedback we found was to introduce a workflow so that next appointments have to be booked, if there is an ongoing package. Make it mandatory so that the errors of omission by staff is no longer a factor. Some clinics suggested we go a step further by supporting this not just for check-outs, but also for No-Shows and Cancelled Appointments too, and not just for packages but for all appointments.

After extensive planning to support every conceivable scenario, we are introducing this feature. Set it, and watch every checkout, no-show and cancelled appointment, prompt your staff to book the next appointment. Watch retention jump through the roof. Enable it under Clinic's Calendar Preferences.

Resource Support in Tooltip

You can now view the resource being used by an appointment, in the tooltip itself.

Video Consultation

Earlier video consults only supported Zoom. Now Google meet is also supported. To enable it, goto Tools | Organization | Integrations | Video Call.

Then ask each Provider to goto to their My Profile | My Preferences | Connect to their google account.

They can then do video consults over Google Meet.

Imaging Zooming and Download

New features added in imaging to zoom in and out, as well as to download the image in a click.

Zooming

Download

Compare Visit Extended

Compare visit used to be earlier restricted to 1 year. It's been extended to 2 years by default.

Preference: Visit will be created at the Patient's Belong to Clinic

If you are a clinic chain you may face a situation where a patient is regular at a clinic branch but may end up visiting another of your locations on a temporary basis. In that case the temporary visit can also be created by default in the first clinic i.e. primary clinic of your patient if this preference is switched on.

Preference: Visit will be created for the Practitioner the Patient has an appointment with

If you have a situation where the nurse is creating triage notes and you want it logged under the Doctor the patient has a consult with, just switch on this preference.

Patient Details now shows the Due

You can see the red bar consistent across the clinic to show patient dues.

Patient Snapshots

You can now view the patient snapshot/summary in a click.

Flat Commissions

Earlier commissions used to be based on a % of sales price. We had the option to compute it before or after discount price as well. Now we have added the support for flat commissions as well i.e. set up a fixed amount against service, or product.

Services

Product

Packages

Promotion before or after Discount

You can now choose to have promotions applied in billing on before tax total or the post tax total of the bill.

Preference: Compute Staff Commissions on Gross Item Price i.e. price before discount.

This preference is applicable only when commissions is to be paid as a % of sales price and NOT when it is a flat commission.

Sticker Change for Cancellations and Write-Off

When a bill is adjusted or written off, the adjustment bill that got created used to have the sticker, "Cancelled" or "Written-Off" It now shows the word "Adjustment" for the newly created adjustment bill.

Closing now supports Printing

You can now print the financial closing statement.

Saudi Arabia Tax Support

To ensure compliance, in Kingdom of Saudi Arabia, you can setup the preference that billing will auto charge taxes on services if the person taking the service is not a Saudi national. You need to set the nationality to Saudi in this preference.

Services now support Color Codes

You can now see color code assigned to each service in the service list page.

Similarly you can search the appointment templates too from within the service master.

Quotation now supports Corporate and Family

Quotation now supports billing to** Family and Corporate also.**

Family Quotation

Corporate Quotation

Detailed View

When you open a package sold to Patient, against each item you get to see a D icon. Clicking on the D icon will let you view or edit the commissions for that package item.

Package now support Family and Corporate

Packages for the first time now supports billing to Family and Corporate billing also.

Received Order Computation

In some cases good against a PO or sub-PO are received across multiple shipments. When taking in the 2nd shipment, the system will now show items that are complete as "Already Received", to make the voucher total match exactly with the "goods received note" from the vendor.

Stock-take Custom Reason

You can now put in your own custom list of reasons for the stock-take. It used to be a predefined system list to choose from.

Lead new Fields

Support added in Leads for Category (This gets synced to Patient) and Registration date.

You can also make Lead Category as Mandatory Field.

Support added for both the fields in search as well.

Image Gallery

You can now goto a Patient and click on the option of "Image Gallery" to scroll through all the images stored across visits.

Message Timings

To ensure patients are not disturbed at odd hours, you can now setup a messaging window. All communication from the clinic will go out only in the given window. Anything that happens post that will go into a queue.

One time messages like patient birthday messages will go at the start time. i.e. if messaging window is 10am to 8pm, birthday messages will go at 10am.

Telephony Updates

Earlier when making a call that went unanswered, it was labelled as a missed call. Now it is labelled as a "Not Answered" Call.

Now when making a call, the segment used will get auto picked up and become part of the call record.

By default the logged in user will appear as the operator in new calls.

Permissions from Staff Profile

You can now jump to the permissions assigned to a staff, by clicking on the link below his Role. This is available under Staff Profile.

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Updated on: 15/07/2026