2023 May Release
Each year we try to push the envelope. This one is focuses on empowering clinics with the next gen tools of patient engagement. So smarter questionnaires, feedbacks, multi lingual patient portal, the list is long. Do have a look and get in touch to take a demo of the new features. :).
Table of Contents
Patient Portal
EMR
CRM
Membership
Curofic - Online Booking
Online Feedback
Administration
Communication
PATIENT PORTAL
Clinic Announcements
You can now broadcast announcements to all your patients using the Patient Portal. A pending notification will appear on the dashboard when there is a new announcement.
Goto to Tools | Organization | Select the head organisation | Scroll down to Preferences | Click Patient Portal Settings.
Enter the message you want to broadcast.
Once the announcement is published, patients get to see an notification icon in the patient portal.
On clicking the notification, you can see the dashboard messages.
Patient Medication Feedback
A patient can share feedback about each medication that they are prescribed. They need to goto the Medications tab and just click on the feedback icon.
The feedback appears in the patient's chart in the EMR.
New Rules of Engagement are here
You now have a dedicated new area to handle advanced aspects of engagement with your patient. A lot of customisations have been introduced, such as self-signup off your website, updating of data for family members, 2-way communication etc.
Similarly, you will find several new automated reminders for patient portal under Communication Preferences.
Introducing Self-Signup with 2-step Verification
Patient's get to see the option to login or signup. Let me show you how signup can be configured.
You can enable it by going to your Organization Preferences | Click Patient Portal Settings.
All patients who signup get put in a review box. You get notified each time a patient signups on email/sms as per your preference. You also get a visual cue as shown below to show a patient is awaiting review after putting in a registration request.
You can view all patients whose registration application needs your review by clicking on the notification bell icon.
You can approve or reject a registration request. Each case supports notifications to the clinic as well as to the patient.
During rejection a reason is mandatory.
You can also filter through past approvals and rejections.
These are the rejects. you can view the rejection reason too.
Personalization
Patient portal is now available in Spanish and supports the patient's timezone.:).
You can configure it by opening the demographic and clicking the Patient Portal Settings.
You can now enter the patients preferred time zone and language. Right now English and Spanish are supported.
This is what a patient whose language preference is set to 'Spanish' sees when he tries to login to the patient portal.
New Paperwork
After successful review, once the patient is registered, you can configure new patient paperwork to be auto-senr to him.
New Permissions
You can now control if the patient can edit his profile in the portal, as well as whether he can upload images.
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EMR
Intelligent Co-Assist
The casesheets keep evolving, getting smarter with each iteration. It now has a co-assist feature which gives you the ability, to dig in deeper into a patient's history, without lifting a finger. Based on the answers in the intake form, Clinicea can probe in deeper and ask relevant, specific follow-ups. Ex: You ask in the clinicea casesheet Do you have diabetes ? - if the patient answers yes to that, Clinicea can followup with questions such as: Is there a F/H of Diabetes?, Initial Onset?, Last FBS Reading and so forth. This is an extremely powerful feature as it goes further and deeper into the clinical process, handling extremely complex situations, while understanding that a Yes/No answer may not always work. It can pickup positive affirmations, abnormal deviations, nested questions and answers and more. This is being launched in Beta. If this interests you, please get in touch at support@clinicea.com to discuss how this can be of help to your clinic.
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CRM
Mass Campaigns
You now have the ability to send out mass messages to all the leads/patients in the report. Messages could be in the form of SMS, Email or Whatsapp (requires a valid Whatsapp account to be configured in Clinicea). This is available under the Reports module.
NOTE: This feature is only for transactional use. Marketing messages are prohibited as per terms of usage of our email Service Provider i.e. Amazon SES. By disallowing marketing messages we assure that your emails enjoy a high reputation with a low spam score. it ensures your emails will reach the user's inbox, instead of the spam folder.
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MEMBERSHIP
New Features
Several new feature being introduced: Pause, Extend, Change, Renew or Cancel a Membership. You can even view logs for when the membership got applied or changed for a patient.
Assign a Membership to a patient
To assign a membership, you just need to open the patient demographics and click "Assign Membership". You can now assign multiple memberships.
Membership Stickers
Once assigned, wherever you search a patient, you will see a membership icon appearing next to the patient name. On click you can see active memberships, along with expiry dates for on-schedule easy renewals.
Membership Billing
Memberships can now be sold for a price i.e. they can be billed. Configure it under Tools | Promotions | Memberships.
Membership List
You can see the no: of members at a glance and click on the count to see detailed membership data.
This is the list of members that appears on clicking the count.
Membership Communication
A plethora of new communication preference to handle every aspect of membership communication.
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ONLINE BOOKING
You can now have patients complete the online booking process by identifying them using OTP or a custom defined ID i.e. national identifier
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ONLINE FEEDBACK
You can prompt for additional custom question when collecting feedback.
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ADMINISTRATION
Download Files
1-click option added to download files from past visits in EMR.
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COMMUNICATION
Notification on File upload
Each time a patient uploads a file, you can configure that a notification be sent to you.
Clinic team members will also get a real-time notification on file upload.
Notification on Client Paperwork
Each time a patient completed filling out some paperwork, remotely, you can configure that a notification be sent to you.
Notification on Medication Feedback
Each time a patient shares some medication feedback, you can configure that a notification be sent to you.
Follow-up post appointment
You can now conduct a survey xx days after an appointment is complete.
Auto check out Options
Earlier you could auto check out all only engaged patients at the end of the day. Now you can enable this for other appointment statuses too.
Birthday Greetings
Birthday greetings now support SMS and email. Earlier there was only one option, to email.
Cancellations
Self-Cancellation of appointments via the online option now supports notifications to patients.
2nd Appointment Reminder Changes
You now have many additional options for 2nd appointment reminder.
3rd Appointment Reminder Changes
You can now send a 3rd appointment reminder several days in advance. Earlier it could only be sent upto 1 day before.
Some more features are also coming soon: Logic based on-Demand EMR, 2-Way Communication on other channels, Mass Paperwork.
Goto top
Table of Contents
Patient Portal
EMR
CRM
Membership
Curofic - Online Booking
Online Feedback
Administration
Communication
PATIENT PORTAL
Clinic Announcements
You can now broadcast announcements to all your patients using the Patient Portal. A pending notification will appear on the dashboard when there is a new announcement.
Goto to Tools | Organization | Select the head organisation | Scroll down to Preferences | Click Patient Portal Settings.
Enter the message you want to broadcast.
Once the announcement is published, patients get to see an notification icon in the patient portal.
On clicking the notification, you can see the dashboard messages.
Patient Medication Feedback
A patient can share feedback about each medication that they are prescribed. They need to goto the Medications tab and just click on the feedback icon.
The feedback appears in the patient's chart in the EMR.
New Rules of Engagement are here
You now have a dedicated new area to handle advanced aspects of engagement with your patient. A lot of customisations have been introduced, such as self-signup off your website, updating of data for family members, 2-way communication etc.
Similarly, you will find several new automated reminders for patient portal under Communication Preferences.
Introducing Self-Signup with 2-step Verification
Patient's get to see the option to login or signup. Let me show you how signup can be configured.
You can enable it by going to your Organization Preferences | Click Patient Portal Settings.
All patients who signup get put in a review box. You get notified each time a patient signups on email/sms as per your preference. You also get a visual cue as shown below to show a patient is awaiting review after putting in a registration request.
You can view all patients whose registration application needs your review by clicking on the notification bell icon.
You can approve or reject a registration request. Each case supports notifications to the clinic as well as to the patient.
During rejection a reason is mandatory.
You can also filter through past approvals and rejections.
These are the rejects. you can view the rejection reason too.
Personalization
Patient portal is now available in Spanish and supports the patient's timezone.:).
You can configure it by opening the demographic and clicking the Patient Portal Settings.
You can now enter the patients preferred time zone and language. Right now English and Spanish are supported.
This is what a patient whose language preference is set to 'Spanish' sees when he tries to login to the patient portal.
New Paperwork
After successful review, once the patient is registered, you can configure new patient paperwork to be auto-senr to him.
New Permissions
You can now control if the patient can edit his profile in the portal, as well as whether he can upload images.
Goto top
EMR
Intelligent Co-Assist
The casesheets keep evolving, getting smarter with each iteration. It now has a co-assist feature which gives you the ability, to dig in deeper into a patient's history, without lifting a finger. Based on the answers in the intake form, Clinicea can probe in deeper and ask relevant, specific follow-ups. Ex: You ask in the clinicea casesheet Do you have diabetes ? - if the patient answers yes to that, Clinicea can followup with questions such as: Is there a F/H of Diabetes?, Initial Onset?, Last FBS Reading and so forth. This is an extremely powerful feature as it goes further and deeper into the clinical process, handling extremely complex situations, while understanding that a Yes/No answer may not always work. It can pickup positive affirmations, abnormal deviations, nested questions and answers and more. This is being launched in Beta. If this interests you, please get in touch at support@clinicea.com to discuss how this can be of help to your clinic.
Goto top
CRM
Mass Campaigns
You now have the ability to send out mass messages to all the leads/patients in the report. Messages could be in the form of SMS, Email or Whatsapp (requires a valid Whatsapp account to be configured in Clinicea). This is available under the Reports module.
NOTE: This feature is only for transactional use. Marketing messages are prohibited as per terms of usage of our email Service Provider i.e. Amazon SES. By disallowing marketing messages we assure that your emails enjoy a high reputation with a low spam score. it ensures your emails will reach the user's inbox, instead of the spam folder.
Goto top
MEMBERSHIP
New Features
Several new feature being introduced: Pause, Extend, Change, Renew or Cancel a Membership. You can even view logs for when the membership got applied or changed for a patient.
Assign a Membership to a patient
To assign a membership, you just need to open the patient demographics and click "Assign Membership". You can now assign multiple memberships.
Membership Stickers
Once assigned, wherever you search a patient, you will see a membership icon appearing next to the patient name. On click you can see active memberships, along with expiry dates for on-schedule easy renewals.
Membership Billing
Memberships can now be sold for a price i.e. they can be billed. Configure it under Tools | Promotions | Memberships.
Membership List
You can see the no: of members at a glance and click on the count to see detailed membership data.
This is the list of members that appears on clicking the count.
Membership Communication
A plethora of new communication preference to handle every aspect of membership communication.
Goto top
ONLINE BOOKING
You can now have patients complete the online booking process by identifying them using OTP or a custom defined ID i.e. national identifier
Goto top
ONLINE FEEDBACK
You can prompt for additional custom question when collecting feedback.
Goto top
ADMINISTRATION
Download Files
1-click option added to download files from past visits in EMR.
Goto top
COMMUNICATION
Notification on File upload
Each time a patient uploads a file, you can configure that a notification be sent to you.
Clinic team members will also get a real-time notification on file upload.
Notification on Client Paperwork
Each time a patient completed filling out some paperwork, remotely, you can configure that a notification be sent to you.
Notification on Medication Feedback
Each time a patient shares some medication feedback, you can configure that a notification be sent to you.
Follow-up post appointment
You can now conduct a survey xx days after an appointment is complete.
Auto check out Options
Earlier you could auto check out all only engaged patients at the end of the day. Now you can enable this for other appointment statuses too.
Birthday Greetings
Birthday greetings now support SMS and email. Earlier there was only one option, to email.
Cancellations
Self-Cancellation of appointments via the online option now supports notifications to patients.
2nd Appointment Reminder Changes
You now have many additional options for 2nd appointment reminder.
3rd Appointment Reminder Changes
You can now send a 3rd appointment reminder several days in advance. Earlier it could only be sent upto 1 day before.
Some more features are also coming soon: Logic based on-Demand EMR, 2-Way Communication on other channels, Mass Paperwork.
Goto top
Updated on: 09/06/2023
Thank you!