Communication Template
Introduction
Please find below the SMS and Email Templates in Clinicea. You are welcome to suggest edits to them for your Clinic by emailing support@clinicea.com.
Appointment Doctor Email
Appointment Patient Email
Appointment Doctor SMS
Appointment Patient SMS
Appointment Patient SMS With Paperwork
Appointment Schedule Patient Email
Appointment Schedule Patient SMS
Call Box Appointment Doctor SMS
Call Box Appointment Doctor Email
Call Box Appointment Patient SMS
Call Box Appointment Patient Email
Cancelled Appointment Patient SMS
No Show Appointment Patient SMS
Inventory Alert SMS
Inventory Alert Email
Lab Recall SMS
Birthday Reminder Patient Email
Birthday Reminder Patient SMS
Forgot Password Email
Reset Password Email
Reset Patient Password Email
Staff Created Email
Patient Portal Created Email
Login Email Changed
Patient First Visit SMS
Bill Generated SMS
Service Completion SMS
E-Referral Print Email
Paper Referral Print Email
Print Template Email
Online Appointment Email Patient
Online Appointment SMS Patient
Online Appointment Confirm Email Patient
Online Appointment Confirm SMS Patient
Online Appointment Cancel Email Patient
Online Appointment Cancel SMS Patient
Online Appointment Email Doctor
Online Appointment SMS Doctor
Online Appointment Confirm Email Doctor
Online Appointment Confirm SMS Doctor
Online Appointment Cancel Email Doctor
Online Appointment Cancel SMS Doctor
OnlinePaymentEmailPayer
OnlinePaymentSMSPayer
OnlinePaymentEmailClinic
OnlinePaymentSMSClinic
PaymentEmailPayer
PaymentSMSPayer
Send Prescription after its saved over SMS
Send Prescription after its saved over Email
Video Appointment Email Practitioner
Video Appointment Email Patient
Video Appointment SMS Practitioner
Video Appointment SMS Patient
Video Call Started By Patient SMS
Video Call Started By Patient Email
CheckInLinkContent
RequestPaymentLinkContent
Appointment Feedback Link SMS Patient
Appointment Feedback Link Email Patient
Appointment Feedback Received SMS Clinic Team
Appointment Feedback Received Email Clinic Team
CONTENT
Appointment Doctor Email
Dear [StaffName],
A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Appointment Patient Email
Dear [AppointmentWithFullName],
Your appointment is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].
If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Appointment Doctor SMS
Appt confirmed with [AppointmentWithFullName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone].
Appointment Patient SMS - with each variant mentioned below
Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Your appt is confirmed for [StartDate] with [AppointmentInOrgName] If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].
Your appt is confirmed for [StartDate] with [AppointmentInOrgName]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].
** If the Clinic requires the Staff Name to be included in the Patient SMS then the following format can be used.
Your appt with [StaffName] is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Appointment Patient SMS With Paperwork
Your appt with [StaffName] is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. You need to complete the paperwork before the appointment starts [CheckInFormLink] Powered by Clinicea
ID: 1707161969355542835
Appointment Schedule Patient Email
Dear [AppointmentWithFullName],
Your Appointment is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].
If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Appointment Schedule Patient SMS - with each variant mentioned below
Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Your appt is confirmed for [StartDate] with [AppointmentInOrgName] If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].
Your appt is confirmed for [StartDate] with [AppointmentInOrgName]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].
** If the Clinic requires the Staff Name to be included in the Patient SMS then the following format can be used.
Your appt with [StaffName] is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Call Box Appointment Doctor SMS
Appt confirmed with [AppointmentWithFullName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone].
Call Box Appointment Doctor Email
Dear [StaffName],
A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Call Box Appointment Patient SMS - with each variant mentioned below
Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Your appt is confirmed for [StartDate] with [AppointmentInOrgName] If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].
Your appt is confirmed for [StartDate] with [AppointmentInOrgName]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].
** If the Clinic requires the Staff Name to be included in the Patient SMS then the following format can be used.
Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].
Call Box Appointment Patient Email
Dear [AppointmentWithFullName],
Your appointment is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].
If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Canceled Appointment Patient SMS
Your appt has been CANCELLED. To reschedule you can call [AppointmentInOrgName] at [AppointmentInOrgPhone] .
No Show Appointment Patient SMS - with each variant mentioned below
Ugh oh, you missed your appt, call us at [AppointmentInOrgPhone] to reschedule.
Ugh oh, you missed your appt, simply SMS us back or Call us at [AppointmentInOrgPhone] to reschedule.
Inventory Alert SMS
Inventory ALERT: Quantity of [ItemName] at [OrganisationName] has fallen below [TargetQuantity] and is now only [QOH]. Reorder soon.
Inventory Alert Email
Dear [FirstName],
Inventory ALERT: Please be informed that Quantity of [ItemName] at [OrganisationName] has fallen below [TargetQuantity] and is now only [QOH]. Reorder soon.
Best,
[OrganisationName]
[OrganisationPhone]
Lab Recall SMS
Your Test Results have come. Please call [OrganisationName] at [OrganisationPhone] to schedule an appt.
Birthday Reminder Patient Email
Dear [FirstName],
Wish you a very Happy Birthday from the entire team at [OrganisationName]. Have a great day.
Best,
[OrganisationName]
[OrganisationPhone]
Birthday Reminder Patient SMS
Dear [FirstName], Wish you a very Happy Birthday from the entire team at [OrganisationName]. Have a great day!
Forgot Password Email
Dear [Name],
We got to know that you have forgotten your Clinicea Password. No worries, setting up a new password is easy. Simply click on the link below and enter a new password
[LoginURL]
If you did not send this request to change your password, just ignore this email. Your Clinicea account is safe and sound.
Best,
Clinicea Support Team
Reset Password Email
Dear [Name],
Your password has been reset successfully. Please goto [LoginURL] and login with your new password: [LoginPassword]
Best,
[OrganisationName]
[OrganisationPhone]
Reset Patient Password Email
Dear [Name],
Your password has been reset successfully. Please goto [LoginURL] and login with your new password: [LoginPassword]
Best,
[OrganisationName]
[OrganisationPhone]
Staff Created Email
Dear [Name],
Welcome to Clinicea “ software for the Thinking Doctor.
Your account is ready. Just log into [LoginURL] with the details given below
Email ID: [LoginEmail]
Password: [LoginPassword]
We love having you aboard. Feel free to get in touch with us, anytime you need help.
Best,
[OrganisationName]
[OrganisationPhone]
Patient Portal Created Email
Dear [Name],
Welcome to Clinicea “ software for the Thinking Doctor.
Your account is ready. Just log into [LoginURL] with the details given below
Login Email ID: [LoginEmail]
Password: [LoginPassword]
We love having you aboard. Feel free to get in touch with us, anytime you need help.
Best,
[OrganisationName]
[OrganisationPhone]
Login Email Changed
Dear [FirstName],
Your login Email ID for [LoginURL] has been changed by [LoggedInStaff] at [OrganisationName].
If this change was on your request, there is nothing to be done, it is all good. Otherwise, please contact the Clinic at [OrganisationPhone]
Best,
[OrganisationName]
[OrganisationPhone]
Patient First Visit SMS
Thank You for visiting us at [OrganisationName]. If you need to book or reschedule appts in the future you can call us at [OrganisationPhone].
Bill Generated SMS
Bill generated for [BillTotal]. Received [PaidAmount]. Bill due is [BillDueAmount] and total due across all bills is [TotalDueAmount]. You will find the invoice from here [BillInvoiceLink].
Service Completion SMS
Hope you enjoyed the [ItemName]. It was serviced by [ServiceCompletedBy]. If you want to share feedback please call us at [OrganisationPhone]. {AppointmentFeedbackContent}
E-Referral Print Email
Dear [Name],
We have referred a Patient to you. You need to login to our EMR, Clinicea, to see details of the referral. [LoginDetails]
Best,
[OrganisationName]
[OrganisationPhone]
Paper Referral Print Email
Dear [Name],
We have referred a Patient to you. Please see the attachment for more details.
Best,
[OrganisationName]
[OrganisationPhone]
Online Appointment Email Patient
Dear [AppointmentWithFullName],
Your appointment with [StaffName] on [StartDate] is confirmed. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].
If you need to reschedule or cancel in the future you can do so by going here [Cancellation link]
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Online Appointment SMS Patient
Appointment confirmed with [StaffName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone] or goto [Cancellation link]
Online Appointment Confirm Email Patient
Dear [AppointmentWithFullName],
Your appointment with [StaffName] on [StartDate] is confirmed. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].
If you need to reschedule or cancel in the future you can do so by going here [Cancellation link]
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Online Appointment Confirm SMS Patient
Appointment confirmed with [StaffName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone] or goto [Cancellation link]
Online Appointment Cancel Email Patient
Dear [AppointmentWithFullName],
Your appointment with [StaffName] on [StartDate] has been cancelled.
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Online Appointment Cancel SMS Patient
Your appointment with [DoctorName] on [AppointmentDate] has been cancelled. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone]
Online Appointment Email Doctor
Dear [StaffName],
A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].
Best Regards,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Online Appointment SMS Doctor
You have a new appointment with [AppointmentWithFullName] on [StartDate].
Online Appointment Confirm Email Doctor
Dear [StaffName],
A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].
Best Regards,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Online Appointment Confirm SMS Doctor
You have a new appointment with [AppointmentWithFullName] on [StartDate].
Online Appointment Cancel Email Doctor
Dear [DoctorName],
Your appointment with [AppointmentWithFullName] on [AppointmentDate] has been cancelled.
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Online Appointment Cancel SMS Doctor
Your appointment with [AppointmentWithFullName] on [AppointmentDate] has been cancelled.
Online Payment Email Patient
Subject: Online Payment Confirmation
Hello [FirstName],
Thank you. We received an online payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink]
Best,
[OrganisationName]
Online Payment SMS Patient
Thank you. We received an online payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink] – [OrganisationName]
Online Payment Email Clinic
Subject: Online Payment Received
Hello
We received an online payment of [PaidAmount] from [patientname].
Best,
[OrganisationName]
Online Payment SMS Clinic
We received an online payment of [PaidAmount] from [patientname].
Payment Email Patient
Subject: Payment Confirmation
Hello [FirstName],
Thank you. We received an payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink]
Best,
[OrganisationName]
Payment SMS Patient
Thank you. We received an payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink] – [OrganisationName]
Send Prescription after its saved over SMS
[Doctor] has written a prescription for you. Click here to view it: [PrescriptionLink]
Send Prescription after its saved over Email
Hello [FirstName],
[Doctor] has written a prescription for you. Click here to view it: [PrescriptionLink]
Best,
[OrganisationName]
Video Appointment Email Practitioner
Subject: New TeleConsultation Appointment
Dear [StaffName],
A new ‘Tele-Consultation Appointment’ has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Video Appointment Email Patient
Subject: TeleConsultation Confirmed
Dear [AppointmentWithFullName],
Your TeleConsultation appointment with [StaffName] is confirmed for [StartDateTimePart], [StartDatePart].
{RequestPaymentLinkContent}
{CheckInLinkContent}
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Video Appointment SMS Practitioner
New Tele-Consultation’ appointment confirmed with [AppointmentWithFullName] on [StartDate] – [AppointmentInOrgName].
Video Appointment SMS Patient
Your Video Appt with [StaffName] is confirmed for [StartDate]. {RequestPaymentLinkContent} {CheckInLinkContent}
Video Call Started By Patient SMS
[StaffName] started a video visit with you. Click here to join now: [VideoConsultLink]
Video Call Started By Patient Email
Hello [AppointmentWithFirstName],
[StaffName] started a video visit with you. Click here to join now: [VideoConsultLink]
Best,
[AppointmentInOrgName]
CheckInLinkContent
You need to complete the check-in before the appointment starts [CheckInFormLink]
RequestPaymentLinkContent
Please pay before the appointment starts [RequestPaymentLink]
Appointment Feedback Link SMS Patient
We are constantly striving to provide excellent service. We would love to get your valuable feedback on the Service. Please follow this link to provide the feedback [AppointmentFeedbackLink]. The feedback form will takes less than a minute.
Appointment Feedback Link Email Patient
Dear [AppointmentWithFullName],
We’re constantly striving to provide excellent service. We’d love to get your valuable feedback on the Service. Please follow this link to provide the feedback [AppointmentFeedbackLink]. The feedback form will takes less than a minute.
Best,
[AppointmentInOrgName]
[AppointmentInOrgPhone]
Appointment Feedback Received SMS Clinic Team
[PatientName] just left a feedback of [Rating], and has decided to [FeedbackIsRecommended] [OrganisationName]. Complete details here [AppointmentFeedbackLink]. You can call [PatientName] at [PatientMobile].
Appointment Feedback Received Email Clinic Team
Hello Clinic Team,
[PatientName] just left a feedback of [Rating], and has decided to [FeedbackIsRecommended] [OrganisationName]. Complete details here [AppointmentFeedbackLink]. You can call [PatientName] at [PatientMobile].
Best,
Clinicea Notifications
Updated on: 11/04/2024
Thank you!