What is the content of communication templates in my account

Introduction

Please find below the SMS and Email Templates in Clinicea. You are welcome to suggest edits to them for your Clinic by emailing support@clinicea.com.

Here is some guidance on how to navigate through this long list ‚

In black are the regular templates
In gray are regular templates in shortform
In blue are templates to be used if user has 2 way SMS enabled
In light blue are 2 way templates in shortform. Shortform is useful if the customer wants to keep SMS content to within 60 characters.

Important Note:{CheckInLinkContent} This placeholder always needs to be inserted with the appointment confirmation email/sms content. This placeholder will check if the appointment has a paperwork attached and if it finds so, it will fetch the content from the Check-In Link Content template.

Index

[Appointment Doctor Email]

[Appointment Patient Email]

[Appointment Doctor SMS]

[Appointment Patient SMS]

[Appointment Schedule Patient Email]

[Appointment Schedule Patient SMS]

[Call Box Appointment Doctor SMS]

[Call Box Appointment Doctor Email]

[Call Box Appointment Patient SMS]

[Call Box Appointment Patient Email]

[Cancelled Appointment Patient SMS]

[No Show Appointment Patient SMS]

[Inventory Alert SMS]

[Inventory Alert Email]

[Inventory Batch Expiry Alert SMS]

Inventory Batch Expiry Alert Email]

[Lab Recall SMS]

[Birthday Reminder Patient Email]

[Birthday Reminder Patient SMS]

[Forgot Password Email]

[Reset Password Email]

[Reset Patient Password Email]

[Staff Created Email]

[Patient Portal Created Email]

[Login Email Changed]

[Patient First Visit SMS]

[Bill Generated SMS]

[Service Completion SMS]

[E-Referral Print Email]

[Paper Referral Print Email]

[Print Template Email]

[Online Appointment Email Patient]

[Online Appointment SMS Patient]

[Online Appointment Confirm Email Patient]

[Online Appointment Confirm SMS Patient]

[Online Appointment Cancel Email Patient]

[Online Appointment Cancel SMS Patient]

[Online Appointment Email Doctor]

[Online Appointment SMS Doctor]

[Online Appointment Confirm Email Doctor]

[Online Appointment Confirm SMS Doctor]

[Online Appointment Cancel Email Doctor]

[Online Appointment Cancel SMS Doctor]

[OnlinePaymentEmailPayer]

[OnlinePaymentSMSPayer]

[OnlinePaymentEmailClinic]

[OnlinePaymentSMSClinicTeam]

[ClinicPaymentEmailPatient]

[ClinicPaymentSMSPatient]

[Send Prescription after its saved over SMS]

[Send Prescription after its saved over Email]

[Video Appointment Email Practitioner]

[Video Appointment Email Patient]

[Video Appointment SMS Practitioner]

[Video Appointment SMS Patient]

[Video Call Started By Patient SMS]

[Video Call Started By Patient Email]

[Check-In Link Content]

[RequestPaymentLinkContent]

Content

Appointment Doctor Email ****

Dear [StaffName],

A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Appointment Patient Email

Dear [AppointmentWithFullName],

Your appointment is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].

If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Appointment Doctor SMS

Appt confirmed with [AppointmentWithFullName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone]. Powered by Clinicea.

Appointment Patient SMS

Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].

Your appt is confirmed for [StartDate] with [AppointmentInOrgName] If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].

Your appt is confirmed for [StartDate] with [AppointmentInOrgName]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].

* *If the Clinic requires the Staff Name to be included in the Patient SMS then the following format can be used.

Your appt with [StaffName] is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].

Appointment Schedule Patient Email

Dear [AppointmentWithFullName],

Your Appointment is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].

If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Appointment Schedule Patient SMS

Your appt is confirmed for [StartDate] with [AppointmentInOrgName] If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].

Your appt is confirmed for [StartDate] with [AppointmentInOrgName]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].

* *If the Clinic requires the Staff Name to be included in the Patient SMS then the following format can be used.

Call Box Appointment Doctor SMS

Appt confirmed with [AppointmentWithFullName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone].

Call Box Appointment Doctor Email

Dear [StaffName],

A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Call Box Appointment Patient SMS

Your appt is confirmed for [StartDate] with [AppointmentInOrgName] If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].

Your appt is confirmed for [StartDate] with [AppointmentInOrgName]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone].

* *If the Clinic requires the Staff Name to be included in the Patient SMS then the following format can be used.

Call Box Appointment Patient Email

Dear [AppointmentWithFullName],

Your appointment is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].

If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone].

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Canceled Appointment Patient SMS

Your appt has been CANCELLED. To reschedule you can call [AppointmentInOrgName] at [AppointmentInOrgPhone] .

No Show Appointment Patient SMS

Ugh oh, you missed your appt, call us at [AppointmentInOrgPhone] to reschedule.

Ugh oh, you missed your appt, simply SMS us back or Call us at [AppointmentInOrgPhone] to reschedule.

Inventory Alert SMS

Inventory ALERT: Quantity of [InventoryName] at [OrganisationName] has fallen below [TargetQuantity] and is now only [QOH]. Reorder soon.

Inventory Alert Email

Hello,

Inventory ALERT: Please be informed that Quantity of [ItemName] at [OrganisationName] has fallen below [TargetQuantity] and is now only [QOH]. Reorder soon.

Best,

[OrganisationName]

Inventory Batch Expiry Alert SMS

Batch [BatchNo] for [InventoryName] will expire on [BatchExpiryDate]. Current Inventory QOH is [InventoryQOH] and the current Batch QOH is [BatchQOH].

Inventory Batch Expiry Alert Email

Hi,

Batch [BatchNo] for [InventoryName] will expire on [BatchExpiryDate]. Current Inventory QOH is [InventoryQOH] and the current Batch QOH is [BatchQOH].

Best,

[OrganisationName] ****

Lab Recall SMS

Your Test Results have come. Please call [OrganisationName] at [OrganisationPhone] to schedule an appt.

Birthday Reminder Patient Email

Dear [FirstName],

Wish you a very Happy Birthday from the entire team at [OrganisationName]. Have a great day.

Best,

[OrganisationName]

[OrganisationPhone]

Birthday Reminder Patient SMS

Dear [FirstName], Wish you a very Happy Birthday from the entire team at [OrganisationName]. Have a great day!

Forgot Password Email

Dear [Name],

We got to know that you have forgotten your Clinicea Password. No worries, setting up a new password is easy. Simply click on the link below and enter a new password

[LoginURL]

If you did not send this request to change your password, just ignore this email. Your Clinicea account is safe and sound.

Best,

Clinicea Support Team

Reset Password Email

Dear [Name],

Your password has been reset successfully. Please goto [LoginURL] and login with your new password: [LoginPassword]

Best,

[OrganisationName]

[OrganisationPhone]

Reset Patient Password Email

Dear [Name],

Your password has been reset successfully. Please goto [LoginURL] and login with your new password: [LoginPassword]

Best,

[OrganisationName]

[OrganisationPhone]

Staff Created Email

Dear [Name],

Welcome to Clinicea – software for the Thinking Doctor.

Your account is ready. Just log into [LoginURL] with the details given below

Email ID: [LoginEmail]

Password: [LoginPassword]

We love having you aboard. Feel free to get in touch with us, anytime you need help.

Best,

[OrganisationName]

[OrganisationPhone]

Patient Portal Created Email

Dear [Name],

Welcome to Clinicea “ software for the Thinking Doctor.

Your account is ready. Just log into [LoginURL] with the details given below

Login Email ID: [LoginEmail]

Password: [LoginPassword]

We love having you aboard. Feel free to get in touch with us, anytime you need help.

Best,

[OrganisationName]

[OrganisationPhone]

Login Email Changed

Dear [FirstName],

Your login Email ID for [LoginURL] has been changed by [LoggedInStaff] at [OrganisationName].

If this change was on your request, there is nothing to be done, it is all good. Otherwise, please contact the Clinic at [OrganisationPhone]

Best,

[OrganisationName]

[OrganisationPhone]

Patient First Visit SMS

Thank You for visiting us at [OrganisationName]. If you need to book or reschedule appts in the future you can call us at [OrganisationPhone].

Bill Generated SMS

Bill generated for [BillTotal]. Received [PaidAmount]. Bill due is [BillDueAmount] and total due across all bills is [TotalDueAmount]. You will find the invoice from here [BillInvoiceLink].

Latest Approved Common Template:

Bill generated for [BillTotal]. Bill due is [BillDueAmount]. You will find the invoice from here [BillInvoiceLink]. Powered by Clinicea.

Template ID: 1707172253973110769

Service Completion SMS

Hope you enjoyed the [ItemName]. It was serviced by [ServiceCompletedBy]. If you want to share feedback please call us at [OrganisationPhone]

E-Referral Print Email

Dear [Name],

We have referred a Patient to you. You need to login to our EMR, Clinicea, to see details of the referral. [LoginDetails]

Best,

[OrganisationName]

[OrganisationPhone]

Paper Referral Print Email

Dear [Name],

We have referred a Patient to you. Please see the attachment for more details.

Best,

[OrganisationName]

[OrganisationPhone]

Print Template Email

Online Appointment Email Patient

Dear [AppointmentWithFullName],

Your appointment with [StaffName] on [StartDate] is confirmed. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].

If you need to reschedule or cancel in the future you can do so by going here [Cancellation link]

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Online Appointment SMS Patient

Appointment confirmed with [StaffName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone] or goto [Cancellation link]

Online Appointment Confirm Email Patient

Dear [AppointmentWithFullName],

Your appointment with [StaffName] on [StartDate] is confirmed. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone].

If you need to reschedule or cancel in the future you can do so by going here [Cancellation link]

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Online Appointment Confirm SMS Patient

Appointment confirmed with [StaffName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone] or goto [Cancellation link]

Online Appointment Cancel Email Patient

Dear [AppointmentWithFullName],

Your appointment with [StaffName] on [StartDate] has been cancelled.

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Online Appointment Cancel SMS Patient

Your appointment with [DoctorName] on [AppointmentDate] has been cancelled. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone]

Online Appointment Email Doctor

Dear [StaffName],

A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].

Best Regards,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Online Appointment SMS Doctor

You have a new appointment with [AppointmentWithFullName] on [StartDate].

Online Appointment Confirm Email Doctor

Dear [StaffName],

A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].

Best Regards,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Online Appointment Confirm SMS Doctor

You have a new appointment with [AppointmentWithFullName] on [StartDate].

Online Appointment Cancel Email Doctor

Dear [DoctorName],

Your appointment with [AppointmentWithFullName] on [AppointmentDate] has been cancelled.

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Online Appointment Cancel SMS Doctor

Your appointment with [AppointmentWithFullName] on [AppointmentDate] has been cancelled.

Online Payment Email Patient

Hello [FirstName],

Thank you. We received an online payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink]

Best,

[OrganisationName]

Online Payment SMS Patient

Thank you. We received an online payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink] – [OrganisationName]

Online Payment Email Clinic

Hello,

We received an online payment of [PaidAmount] from [patientname].

Best,

[OrganisationName]

Online Payment SMS Clinic Team

We received an online payment of [PaidAmount] from [patientname].

Clinic Payment Email Patient

Hello [FirstName],

Thank you. We received an payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink]

Best,

[OrganisationName]

Clinic Payment SMS Patient

Thank you. We received an payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink] - [OrganisationName]

Send Prescription after its saved over SMS

[Doctor] has written a prescription for you. Click here to view it: [PrescriptionLink]

Send Prescription after its saved over Email

Hello [FirstName],

[Doctor] has written a prescription for you. Click here to view it: [PrescriptionLink]

Best,

[OrganisationName]

Video Appointment Email Practitioner

Dear [StaffName],

A new ‘Tele-Consultation Appointment’ has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate].

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Video Appointment Email Patient

Dear [AppointmentWithFullName],

Your TeleConsultation appointment with [StaffName] is confirmed for [StartDateTimePart], [StartDatePart].

{RequestPaymentLinkContent}

{CheckInLinkContent}

Click here to join now: [VideoConsultLink]

Best,

[AppointmentInOrgName]

[AppointmentInOrgPhone]

Video Appointment SMS Practitioner

New Tele-Consultation’ appointment confirmed with [AppointmentWithFullName] on [StartDate] - [AppointmentInOrgName].

Video Appointment SMS Patient

Your Video Appt with [StaffName] is confirmed for [StartDate]. {RequestPaymentLinkContent} {CheckInLinkContent} Click here to join now: [VideoConsultLink]

Video Call Started By Patient SMS

[StaffName] started a video visit with you. Click here to join now: [VideoConsultLink]

Video Call Started By Patient Email

Hello [AppointmentWithFirstName],

[StaffName] started a video visit with you. Click here to join now: [VideoConsultLink]

Best,

[AppointmentInOrgName]

Check-In Link Content

You need to complete the check-in before the appointment starts [CheckInFormLink].

RequestPaymentLinkContent

Please pay before the appointment starts [RequestPaymentLink].

Appointment Feedback Link SMS Patient

We’re constantly striving to provide excellent service. We’d love to get your valuable feedback on the Service. Please follow this link to provide the feedback [AppointmentFeedbackLink]. The feedback form will takes less than a minute.

Updated on: 24/04/2025

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