Support

• Clinicea public holidays

  Total Holidays in 2023 are 11 Days Holiday dates are mentioned below:Few readers

• What is the response times at Clinicea for a reported issue

  Severity and responsiveness Initial Response Time is the period from when you submit your support request to when a Clinicea Support Engineer contacts you and starts working on your support request. The Initial Response Time varies with both the support plan and the Business Impact of the request (also known as Severity). The Initial Response Times for Unified Support plans can be found below.Few readers

• How to check new features in Clinicea

  Clinicea is a fast growing platform with several updates coming out every few months. Each time an update comes out, you can in a click go over the new features and associated changes: a. The very first time you Login into Clinicea after an update, you will get a message “New Version is getting loaded. This will take a few extra seconds. Click here to learn about the exiciting new features” To view the updates you have to click on “Click here”. (https://storage.crisp.chat/usFew readers

• How to view all the Support Tickets raised by your Clinic

  You can view all tickets raised by your Clinic by following the steps below: 1. Log in to the ticketing portal using your support login (this is not the same as the clinicea login) 2. Click on ‘Tickets’ link at the top. You will now see all the tickets raised from your Clinic. (https://storage.crisp.chat/users/helpdesk/website/83deda6bb2a5f800/17aa97e6-42bc-4541-9Few readers

• How will Clinicea handle downtime

  Data durability and fault tolerance is secured by maintaining multiple copies of all data in different physical nodes located across fully independent physical sub-systems such as server racks and network routers. At any one time, we keep three replicas of data running—one primary replica and two secondary replicas. If hardware fails on the primary replica, our system auto-detects the failure and fails over to the secondary replica. In case of a physical loss of the replica, our system creates aFew readers

Training

• Training for Reception Staff

  Hey there! Are you looking for an easy way to train for a receptionist position in a clinic? Look no further! This article will show you the ropes and give you tips on how to effectively manage your tasks using Clinicea. We'll go over some of the key areas that your Receptionist and Administrator will come across on a daily basis, and give you tips on how to manage them like a pro. Let's get started! Scheduling Need help with anything related to appointments? We've got you covered wiSome readers

• Training Videos

  Here at Clinicea we love your feedback. Our video-desk includes a number of videos to get you started. These videos have been made to keep things simple for you to understand and also easy to follow. 1. Appointments How to create an Appointment How to create Appointment for a New Patient How to Search an Appointment How to Reschedule an Appointment (https://youtu.Few readers

• Training For Practitioners

  Hey there! We all know that change can be tough, especially when it comes to switching from your current EMR platform to a new one or even transitioning from paper to digital. It can be scary to let go of the old and embrace the new. But don't worry, with Clinicea, you can easily get the hang of things in no time! We'll walk you through some of the basic functions you'll need for your day-to-day clinic activities. Let's get started! Practitioner Information Did you know that having alFew readers

• Training for Accountants

  The possibilities of revenue generation and expense management are endless on Clinicea. You think of a flow and we help you achieve it. From Invoicing to managing Inventory, Services, Discounts- oh and wait for it¦Packages! Complications to simplicity. Here is a guide for your cashier, made as simple as can be! Invoicing: Need to Invoice Patients for the Services and Products provided by the Clinic? Here is a look at some of the basics: Need to Bill your Patients, start off by creatinFew readers

• Training for Therapists

  Training for Therapists made easy! This article highlights the basic flow of a Therapist and how to manage it effectively with the use of Clinicea. Taking Consent As a Therapist you may need to take Consent from Patients before you start their treatment. Clinicea gives you the option to do so very easily. First things first! Before you start a treatment session, you can take Patient Consent (https://help.clinicea.com/en/article/how-to-access-patient-history-and-consent-in-calendar-f77Few readers

• Training for Call Centre

  If you work in the Call Centre for a Clinic or Clinic chain and need to answer inquiry calls or schedule clinic appointments, Clinicea makes it as easy as it gets. Here are some of the basics you need to know to start off. Incoming Calls: You will receive numerous incoming calls on a given day, either inquiry calls or to book appointments. Need to record the details of the call perhaps?! YFew readers

• Training for Pharmacist

  Your Clinic has an in-house Pharmacy and you are the Pharmacist. Here are some of the basics you need to know: Prescriptions: Whether it is searching for one or filling in walk-in prescription- Clinicea has it all. Need to search for a Patient prescriptions? Some you need dispense and others just for reference, here you go! As a pharmacist, walk ins (https://help.clinicea.com/en/article/how-to-fill-preFew readers

• Training for Lab Technician

  Does your Clinic have an in-house lab? Are you the Lab Technician? The world is going digital and you have lab duties to manage- physically and electronically! And dont know where to start? We are here to help, just have a look! Billing Investigations Collecting Samples Recording Results: Let us start with Billing- heres how you can Bill Investigations ordered for a Patient. The next steFew readers

Troubleshooting

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