> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.clinicea.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What to do if Clinicea is Offline or is running Slow

![](https://storage.crisp.chat/users/helpdesk/website/c9437b64a73e2000/4ae375a6-e759-4a70-9312-4bffbd_1ni89qw.png)

Clinicea would not go just go offline unless there is a cataclysmal event that brought the entire world wide web down :). Let us go over on how to troubleshoot it:

1.  Please check if you are opening the right link, click on this to login [https://app.clinicea.com/login.aspx](https://app.clinicea.com/login.aspx). **If after that also your problem persists go to the next step.**
    
2.  [Clear Browser History as explained here.](https://help.clinicea.com/en/article/how-to-troubleshoot-browser-issues-1b978wd/) **If after that also your problem persists go to the next step.**
    
3.  Go to [www.kproxy.com](http://www.kproxy.com/), paste this address [https://app.clinicea.com/login.aspx](https://app.clinicea.com/login.aspx) and click enter. If Clinicea Login page opens up, it means Clinicea is up and running. However, there is a problem somewhere between the path of your Computer and Clinicea’s server. This can be fixed, do not worry. **Goto the next step.**
    
4.  Go to the start menu of your computer and type in **cmd.** Once the new DOS window opens up, type in **ipconfig /flushdns.** That is it, now close the DOS Window and click on this link [https://app.clinicea.com/login/login.aspx](https://app.clinicea.com/login.aspx). **If after that also your problem persists go to the next step.**
    
5.  It looks like a DNS server issue. Also, check for the error message in the console. To check this, right-click anywhere on the page in Google Chrome and click on “Inspect”. This will open the DevTools Page and under the Console Tab you will see an error message: “**Failed to load Resource: net :: ERR_TIMED OUT**“. Next Step is to [Change the DNS Server Address as explained here](https://help.clinicea.com/en/article/how-to-set-preferred-dns-server-address-14wsr5y/) for windows. For MAC OS please **Click here**. **If after that also your problem persists go to the next step.**
    
6.  Contact us at [support@clinicea.com](mailto:support@clinicea.com) and we will look into it right away.