> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.clinicea.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to view Client History from CallBox

If the person calling has called your Call Center before, Clinicea will bring up the person’s history in just a click. Whether it is an incoming or an outgoing call, simply search the Lead/Patient. Let us see how.

**1.** Go To CallBox and enter the name of the Lead/Patient in the Search Box and click Search.

![](https://storage.crisp.chat/users/helpdesk/website/14ae76f375db3200/b3e0ca60-31c3-4266-8528-dbc80f_o1lrq8.png)

**2.** Select the desired Lead/Patient. Click on the **Past History** icon. This opens the **Past Visits** section on the right. Now just click each section to access relevant Patient Data. _For example,_ **Patient Summary** provides you with a bird’s eye view of the patient’s history with the clinic. Similarly, the other tabs like Past EMR will have details about the patient’s medical history and so on.

![](https://storage.crisp.chat/users/helpdesk/website/12cc062140cbc800/136a35d2-928a-4858-aa3f-89413f_kkfy9m.png)