> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.clinicea.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to troubleshoot Printing issues

Sometimes, when you Print a document through Clinicea, you may face issues. This may be due to Printer or Browser settings.

Let us have a look at how to deal with Printing issues:

**Option 1- Check the Printer settings on your Computer or Laptop:_**

**a**. Go to **Control Panel** and click on **Devices and Printers** to open,

![](https://storage.crisp.chat/users/helpdesk/website/f1b3ff0bb025a800/c2aeb06a-a372-4944-8333-bf3cd1_1d5a8kf.png)

**b**. **Devices and Printers** | now give a right click on your **default Printer**. _Example: Brother MFC-7420_.

![](https://storage.crisp.chat/users/helpdesk/website/bf549fa29c825800/42bdf656-a3db-46f5-8e31-084ef3_7oum60.png)

**c**. Select **Printing preferences**,

![](https://storage.crisp.chat/users/helpdesk/website/eaeb008733307000/e2a8a397-fa6b-4c87-b1b4-e8e58d_10u61wx.png)

**d**. **Printing Preferences** | **Paper Size**, select the right size of paper, based on the size of your Invoice template. _Example: A4_ | click on **OK**.

![](https://storage.crisp.chat/users/helpdesk/website/e8c9d6224e3908/1eadafc0-be27-4e31-8db0-6cbe35_jzdq6e.png)

**Option 2- Check the Printer settings on your browser:_**

**a.** Let us assume you are printing an Invoice, click on **Print**

![](https://storage.crisp.chat/users/helpdesk/website/6c28cb2232c8c800/55a40552-93c0-4ae7-811a-c54c1b_3vl9ef.png)

**b.** A Print Preview window will open, now click on **Print**.

![](https://storage.crisp.chat/users/helpdesk/website/f01c03d76651b000/3e9f56f3-5a67-4571-965a-adcf25_pvoyu9.png)

**c**. Check if you have selected the right Printer. If not, click on **Change.**

![](https://storage.crisp.chat/users/helpdesk/website/92463028a1c20000/51dba30c-2d19-4719-985e-f8dfa3_85fkts.png)

**d**. A **Select Destination** window will open, select the right printer from the list shown.

![](https://storage.crisp.chat/users/helpdesk/website/b022573bed82a800/60a54e08-27c7-48b2-8742-7f9337_1n3r576.png)

**e**. If the right Printer was selected, and you are still having issues with your Printouts, click on **+More Settings**

![](https://storage.crisp.chat/users/helpdesk/website/cf8d5282c305b800/d9396634-d577-4240-bdda-ceb4fb_144hrp8.png)

**f**. **More Settings** will expand for you to select the appropriate options:

_1. Paper size: Select the right size of paper, based on the size of your Invoice template._

_2. Margins: set as Default._

_3. Quality: No need to change it._

_4. Options: Check Off Headers and footers, Two-sided and Background graphics._

![](https://storage.crisp.chat/users/helpdesk/website/b03c924060dd9800/7be74494-d831-421d-bcd9-e7f60f_ysoswi.png)

**_If the problem persists:_**

**a**. You will need to clear your browser history.

**1. Open Google Chrome** | click on the **Customize and control Google Chrome icon** on the extreme right of the page | select **History** from the **drop-down menu** | now click on **Clear browsing data**.

![](https://storage.crisp.chat/users/helpdesk/website/c903f7b1bc8db800/23fca9cf-186e-4590-b605-2db6e7_1hp3gxj.png)

**2**. A **Clear browsing data** window will open | **Obliterate the following items from**, select the **beginning of time** | **check on** all the options shown, you can **check off Passwords** and **Autofill form data** | now click on **Clear browsing data**.

![](https://storage.crisp.chat/users/helpdesk/website/22668125903b3000/e2a9aa21-e0e8-44d6-914a-c35e95_3yu30w.png)

**b**. Check and update your Google Chrome to the latest version_._

**Open Google Chrome** | click on the **Customize and control Google Chrome icon** on the extreme right of the page | select **About Google Chrome,** you can see the version and and if it is the latest version or not.

![](https://storage.crisp.chat/users/helpdesk/website/ee32f8aa0cdc4800/5162bc92-03a2-4d7c-8c56-1a1e63_11ucda2.png)

**c**. Remove the unwanted extensions from your browser.

**1. Open Google Chrome** | click on the **Customize and control Google Chrome icon** on the extreme right of the page | **Settings** | click on **Extensions** on the left hand side of the page | now click on the **Delete icon** beside _unwanted extensions._

![](https://storage.crisp.chat/users/helpdesk/website/98d61b6a670ab800/2388ebe1-ed83-42c9-a970-8731bd_88o7ji.png)

**2**. A **Confirm Removal** window will open, click on **Remove**.

![](https://storage.crisp.chat/users/helpdesk/website/4f9fb98ee5ef3000/57225d2c-2835-48ac-ba0d-5a9433_rymte1.png)

_Done! The Print issue is resolved, you can take a sample Print and check the same._