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# How to issue a Refund

Refunds can be issued only to Patients who have an existing “**Available Advance balance”** at the Clinic.  
**_Available Advance Balance_** _= **Total Advance Payment** – **Total of Outstanding in Bills.**_

_For Example, let us consider a patient **Mr. Doraemon**. He has an **advance of Rs. 10000** in his account. He also has a **due amount of Rs. 3000** to be paid for a bill. Now, He wants a refund. In this case, Mr. Doraemon will be allowed a refund of maximum **Rs. (10000-3000)= Rs. 7000**. His Advance amount will be shown as Rs. 7000 (not 10000) in the issue refund screen._

In order to issue a Refund do as follows:

**1**. Go to **Financials** | click on the **New Refund | Search and select a patient.**

![](https://storage.crisp.chat/users/helpdesk/website/f390f4aec5c79000/2934e56f-2721-4032-a994-75e205_6msajd.png)

**2**. An **Issue Refund** window will open | **Enter Refund Amount** | select **Payment Mode** | **Save**.  
The refund amount cannot exceed the advance balance.

![](https://storage.crisp.chat/users/helpdesk/website/3b4a0d9183d9c400/0e9c1625-8b85-4ff1-92d1-43c84b_n1mdb.png)

**3**. You will automatically be diverted to the **Search Bill** section of Financials and the Refund receipt will show here.

![](https://storage.crisp.chat/users/helpdesk/website/3bd26b1d25067000/3e9b0d4b-b908-4ee2-8f04-62134e_1dsfiyy.png)