> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.clinicea.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to fix Login issues

Login Issue faced by a user can be fixed using the following methods:

**1.** If you have forgotten your Password; reset it [here](https://help.clinicea.com/en/article/how-to-reset-my-password-if-i-forget-it-1btuer9/)

**2.** If you have forgotten the Username contact us at [Support](mailto:support@clinicea.com)

**3.** If you are unable to login to Clinicea even though your Username and Password is correct, it could be a case of cookies being disabled in your Browser. This can be easily fixed by allowing your Browser to accept cookies. Select the correct link, based on the browser you are on and “allow cookies”

**Google Chrome**  
[https://support.google.com/chrome/answer/95647](https://support.google.com/chrome/answer/95647)

**Mozilla Firefox**  
[https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences](https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)

**Internet Explorer**  
[http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies](https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d)

**Safari**  
[http://support.apple.com/kb/ph5042](https://support.apple.com/en-gb/guide/safari/sfri11471/mac)

**Opera**  
[http://www.opera.com/help/tutorials/security/cookies/](https://help.opera.com/en/latest/web-preferences/)