> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.clinicea.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# How to Cancel an Appointment


${youtube}[How to Cancel an Appointment](85LvOv_nCI0)

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To Cancel an Appointment:

**1.** Go to **Calendar** and click on the scheduled appointment.

![](https://storage.crisp.chat/users/helpdesk/website/bcb00230b3322800/f85ee2e9-965d-455c-b846-b3107c_1sqee3.png)

**2.** An **Appointment** window will open | click on the drop-down menu under **Status** | select **Cancelled** | **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/b86207c5b93b7000/2ddc8b1b-6a09-4cab-9e4c-74cfdf_j752nn.png)

**3.** The Appointment has been cancelled. The cancelled appointment will appear on the Calendar screen with the sidebar coloured to grey.

![](https://storage.crisp.chat/users/helpdesk/website/af1942ab1373500/bbaa9ffd-9a2e-4285-ac44-4f8f0b_1mj43r1.png)

You can also have the option to not display the Cancelled Appointment on the Calendar. Some Clinics actually prefer to remove the Cancelled and No-Shows from the Calendar, to keep their scheduler clutter-free. To enable such a feature of hiding Cancelled Appointments goto **Tools | Organisations | Preferences | Calendar |** Switch ON, **Hide no-shows and cancelled appointments | Save.**

![](https://storage.crisp.chat/users/helpdesk/website/3b9c591bb11c7400/d2aafb85-7a03-4f14-8632-c1ddbb_10rvgsr.png)