> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.clinicea.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# 📺 How to Cancel an Appointment


${youtube}[How to Cancel an Appointment](85LvOv_nCI0)

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To Cancel an Appointment:

**1.** Go to **Calendar** and click on the scheduled appointment.

![](https://storage.crisp.chat/users/helpdesk/website/61a44bfb95e23400/e8153719-6739-4a4d-a959-7f82e9_o3zsu5.png)

**2.** An **Appointment** window will open | click on the drop-down menu under **Status** | select **Cancelled** | **Save**.

![](https://storage.crisp.chat/users/helpdesk/website/1a6532c307ede000/f3613bd5-b178-43dc-a793-37c151_hn8zmr.png)

**3.** The Appointment has been cancelled. The cancelled appointment will appear on the Calendar screen with the sidebar coloured to grey.

![](https://storage.crisp.chat/users/helpdesk/website/146fede63578a500/27f2fd0d-60b8-45e5-8048-2d3a62_cazwi1.png)

You can also have the option to not display the Cancelled Appointment on the Calendar.  Some Clinics actually prefer to remove the Cancelled and No-Shows from the Calendar, to keep their scheduler clutter-free. To enable such a feature of hiding Cancelled Appointments goto **Tools | Organisations | Preferences | Calendar |** Switch ON, **Hide no-shows and cancelled appointments | Save.**

![](https://storage.crisp.chat/users/helpdesk/website/797d97acdbde7c0/00d88fd8-1515-4cc6-b4fb-ad8b8a_16avs0v.png)