> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.clinicea.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Assign Loyalty Points Manually to a Patient

A Loyalty Program allows Patients to earn points by spending a certain amount and lets them redeem the points in future purchases. Being able to assign **_Points_** manually to a patient gives you greater control over rewarding your patients. This is something that you may use when a Patient leaves a Good Review about the clinic or services offered on a social media platform, make-up for bad service, etc.

**_**Before you manually assign any points, you need to complete the below steps first._**

**1**. Go to **Tools** | **Dropdown,** a **Dropdown** window will open. Next, scroll down and select **_Manual Points Reason_** from the list available on the left.

![](https://storage.crisp.chat/users/helpdesk/website/8f525942ed2f880/e00a07f3-4714-4fec-9721-e9d0e7_1rshojx.png)

**2**. Now enter the **_reason_** under the **Item** tab and under **Value** enter the **_number of points_** that you want to allocate to the reason. Once entered, click on the button.

![](https://storage.crisp.chat/users/helpdesk/website/184e79d9537b1300/6a764c03-797c-421a-9b11-b0534a_6si2i1.png)

**_Once this is complete, let us now see how Loyalty Points are assigned manually._**

**1.** Open the [Patient Demographics](https://help.clinicea.com/en/article/how-to-access-patient-demographics-from-patient-chart-x7rzlh/) and under **_Basic Details_**, scroll to the middle of the page and you will see **Points**. Click On **_Give Free Points_**.

![](https://storage.crisp.chat/users/helpdesk/website/85daf7de90781800/2f3909d5-cf2e-47ec-a40e-6f35a3_rzeth9.png)

**2.** This opens a fly-out on the right of the screen called Manual Points. Select a **_reason_** from the dropdown list under **Reason** and **click** on save.

![](https://storage.crisp.chat/users/helpdesk/website/f7593e08fc7ed000/ae8fe4b4-b1dd-40eb-86fe-c66378_1k7jisg.png)

**3.** Once saved, the points now have been added to the Patient’s account. You can view this by going to **Financials** | Under Search, click on **Tx History | Select** the **Patient.** This opens a **Transaction History** fly-out on the right. Now **Click** on **Points.** You will be able to see the Manul Points added along with the reason selected.

![](https://storage.crisp.chat/users/helpdesk/website/c407fca2e96a3000/0dd41521-9dc4-4cbf-918e-6df792_7v6ip.png)