> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.clinicea.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Communication Template ## Introduction Please find below the SMS and Email Templates in Clinicea. You are welcome to suggest edits to them for your Clinic by emailing [support@clinicea.com](mailto:support@clinicea.com). **Appointment Doctor Email** **Appointment Patient Email** **Appointment Doctor SMS** **Appointment Patient SMS** **Appointment Patient SMS With Paperwork** **Appointment Schedule Patient Email** **Appointment Schedule Patient SMS** **Call Box Appointment Doctor SMS** **Call Box Appointment Doctor Email** **Call Box Appointment Patient SMS** **Call Box Appointment Patient Email** **Cancelled Appointment Patient SMS** **No Show Appointment Patient SMS** **Inventory Alert SMS** **Inventory Alert Email** **Lab Recall SMS** **Birthday Reminder Patient Email** **Birthday Reminder Patient SMS** **Forgot Password Email** **Reset Password Email** **Reset Patient Password Email** **Staff Created Email** **Patient Portal Created Email** **Login Email Changed** **Patient First Visit SMS** **Bill Generated SMS** **Service Completion SMS** **E-Referral Print Email** **Paper Referral Print Email** **Print Template Email** **Online Appointment Email Patient** **Online Appointment SMS Patient** **Online Appointment Confirm Email Patient** **Online Appointment Confirm SMS Patient** **Online Appointment Cancel Email Patient** **Online Appointment Cancel SMS Patient** **Online Appointment Email Doctor** **Online Appointment SMS Doctor** **Online Appointment Confirm Email Doctor** **Online Appointment Confirm SMS Doctor** **Online Appointment Cancel Email Doctor** **Online Appointment Cancel SMS Doctor** **OnlinePaymentEmailPayer** **OnlinePaymentSMSPayer** **OnlinePaymentEmailClinic** **OnlinePaymentSMSClinic** **PaymentEmailPayer** **PaymentSMSPayer** **Send Prescription after its saved over SMS** **Send Prescription after its saved over Email** **Video Appointment Email Practitioner** **Video Appointment Email Patient** **Video Appointment SMS Practitioner** **Video Appointment SMS Patient** **Video Call Started By Patient SMS** **Video Call Started By Patient Email** **CheckInLinkContent** **RequestPaymentLinkContent** **Appointment Feedback Link SMS Patient** **Appointment Feedback Link Email Patient** **Appointment Feedback Received SMS Clinic Team** **Appointment Feedback Received Email Clinic Team** ## CONTENT **Appointment Doctor Email** Dear [StaffName], A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate]. Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Appointment Patient Email** Dear [AppointmentWithFullName], Your appointment is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Appointment Doctor SMS** Appt confirmed with [AppointmentWithFullName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone]. **Appointment Patient SMS - with each variant mentioned below** Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. Your appt is confirmed for [StartDate] with [AppointmentInOrgName] If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone]. Your appt is confirmed for [StartDate] with [AppointmentInOrgName]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone]. ** _If the Clinic requires the Staff Name to be included in the Patient SMS then the following format can be used._ Your appt with [StaffName] is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. **Appointment Patient SMS With Paperwork** Your appt with [StaffName] is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. You need to complete the paperwork before the appointment starts [CheckInFormLink] Powered by Clinicea ID: 1707161969355542835 **Appointment Schedule Patient Email** Dear [AppointmentWithFullName], Your Appointment is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Appointment Schedule Patient SMS - with each variant mentioned below** Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. Your appt is confirmed for [StartDate] with [AppointmentInOrgName] If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone]. Your appt is confirmed for [StartDate] with [AppointmentInOrgName]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone]. ** _If the Clinic requires the Staff Name to be included in the Patient SMS then the following format can be used._ Your appt with [StaffName] is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. **Call Box Appointment Doctor SMS** Appt confirmed with [AppointmentWithFullName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone]. **Call Box Appointment Doctor Email** Dear [StaffName], A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate]. Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Call Box Appointment Patient SMS - with each variant mentioned below** Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. Your appt is confirmed for [StartDate] with [AppointmentInOrgName] If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone]. Your appt is confirmed for [StartDate] with [AppointmentInOrgName]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone]. ** _If the Clinic requires the Staff Name to be included in the Patient SMS then the following format can be used._ Your appt is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. If you need to reschedule or cancel in the future just reply to this SMS or call us at [AppointmentInOrgPhone]. **Call Box Appointment Patient Email** Dear [AppointmentWithFullName], Your appointment is confirmed for [StartDate]. Address: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone]. If you need to reschedule or cancel in the future you can call us at [AppointmentInOrgPhone]. Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Canceled Appointment Patient SMS** Your appt has been CANCELLED. To reschedule you can call [AppointmentInOrgName] at [AppointmentInOrgPhone] . **No Show Appointment Patient SMS - with each variant mentioned below** Ugh oh, you missed your appt, call us at [AppointmentInOrgPhone] to reschedule. Ugh oh, you missed your appt, simply SMS us back or Call us at [AppointmentInOrgPhone] to reschedule. **Inventory Alert SMS** Inventory ALERT: Quantity of [ItemName] at [OrganisationName] has fallen below [TargetQuantity] and is now only [QOH]. Reorder soon. **Inventory Alert Email** Dear [FirstName], Inventory ALERT: Please be informed that Quantity of [ItemName] at [OrganisationName] has fallen below [TargetQuantity] and is now only [QOH]. Reorder soon. Best, [OrganisationName] [OrganisationPhone] **Lab Recall SMS** Your Test Results have come. Please call [OrganisationName] at [OrganisationPhone] to schedule an appt. **Birthday Reminder Patient Email** Dear [FirstName], Wish you a very Happy Birthday from the entire team at [OrganisationName]. Have a great day. Best, [OrganisationName] [OrganisationPhone] **Birthday Reminder Patient SMS** Dear [FirstName], Wish you a very Happy Birthday from the entire team at [OrganisationName]. Have a great day! **Forgot Password Email** Dear [Name], We got to know that you have forgotten your Clinicea Password. No worries, setting up a new password is easy. Simply click on the link below and enter a new password [LoginURL] If you did not send this request to change your password, just ignore this email. Your Clinicea account is safe and sound. Best, Clinicea Support Team **Reset Password Email** Dear [Name], Your password has been reset successfully. Please goto [LoginURL] and login with your new password: [LoginPassword] Best, [OrganisationName] [OrganisationPhone] **Reset Patient Password Email** Dear [Name], Your password has been reset successfully. Please goto [LoginURL] and login with your new password: [LoginPassword] Best, [OrganisationName] [OrganisationPhone] **Staff Created Email** Dear [Name], Welcome to Clinicea “ software for the Thinking Doctor. Your account is ready. Just log into [LoginURL] with the details given below Email ID: [LoginEmail] Password: [LoginPassword] We love having you aboard. Feel free to get in touch with us, anytime you need help. Best, [OrganisationName] [OrganisationPhone] **Patient Portal Created Email** Dear [Name], Welcome to Clinicea “ software for the Thinking Doctor. Your account is ready. Just log into [LoginURL] with the details given below **Login Email ID**: [LoginEmail] **Password**: [LoginPassword] We love having you aboard. Feel free to get in touch with us, anytime you need help. Best, [OrganisationName] [OrganisationPhone] **Login Email Changed** Dear [FirstName], Your login Email ID for [LoginURL] has been changed by [LoggedInStaff] at [OrganisationName]. If this change was on your request, there is nothing to be done, it is all good. Otherwise, please contact the Clinic at [OrganisationPhone] Best, [OrganisationName] [OrganisationPhone] **Patient First Visit SMS** Thank You for visiting us at [OrganisationName]. If you need to book or reschedule appts in the future you can call us at [OrganisationPhone]. **Bill Generated SMS** Bill generated for [BillTotal]. Received [PaidAmount]. Bill due is [BillDueAmount] and total due across all bills is [TotalDueAmount]. You will find the invoice from here [BillInvoiceLink]. **Service Completion SMS** Hope you enjoyed the [ItemName]. It was serviced by [ServiceCompletedBy]. If you want to share feedback please call us at [OrganisationPhone]. {AppointmentFeedbackContent} **E-Referral Print Email** Dear [Name], We have referred a Patient to you. You need to login to our EMR, Clinicea, to see details of the referral. [LoginDetails] Best, [OrganisationName] [OrganisationPhone] **Paper Referral Print Email** Dear [Name], We have referred a Patient to you. Please see the attachment for more details. Best, [OrganisationName] [OrganisationPhone] **Online Appointment Email Patient** Dear [AppointmentWithFullName], Your appointment with [StaffName] on [StartDate] is confirmed. **Address**: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone]. If you need to reschedule or cancel in the future you can do so by going here [Cancellation link] Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Online Appointment SMS Patient** Appointment confirmed with [StaffName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone] or goto [Cancellation link] **Online Appointment Confirm Email Patient** Dear [AppointmentWithFullName], Your appointment with [StaffName] on [StartDate] is confirmed. **Address**: [AppointmentInOrgName] [ClinicAddress1] [ClinicAddress2], [ClinicCity]. Phone: [AppointmentInOrgPhone]. If you need to reschedule or cancel in the future you can do so by going here [Cancellation link] Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Online Appointment Confirm SMS Patient** Appointment confirmed with [StaffName] on [StartDate]. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone] or goto [Cancellation link] **Online Appointment Cancel Email Patient** Dear [AppointmentWithFullName], Your appointment with [StaffName] on [StartDate] has been cancelled. Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Online Appointment Cancel SMS Patient** Your appointment with [DoctorName] on [AppointmentDate] has been cancelled. For any changes call [AppointmentInOrgName] at [AppointmentInOrgPhone] **Online Appointment Email Doctor** Dear [StaffName], A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate]. Best Regards, [AppointmentInOrgName] [AppointmentInOrgPhone] **Online Appointment SMS Doctor** You have a new appointment with [AppointmentWithFullName] on [StartDate]. **Online Appointment Confirm Email Doctor** Dear [StaffName], A new Appointment has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate]. Best Regards, [AppointmentInOrgName] [AppointmentInOrgPhone] **Online Appointment Confirm SMS Doctor** You have a new appointment with [AppointmentWithFullName] on [StartDate]. **Online Appointment Cancel Email Doctor** Dear [DoctorName], Your appointment with [AppointmentWithFullName] on [AppointmentDate] has been cancelled. [AppointmentInOrgName] [AppointmentInOrgPhone] **Online Appointment Cancel SMS Doctor** Your appointment with [AppointmentWithFullName] on [AppointmentDate] has been cancelled. **Online Payment Email Patient** Subject: Online Payment Confirmation Hello [FirstName], Thank you. We received an online payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink] Best, [OrganisationName] **Online Payment SMS Patient** Thank you. We received an online payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink] – [OrganisationName] **Online Payment Email Clinic** Subject: Online Payment Received Hello We received an online payment of [PaidAmount] from [patientname]. Best, [OrganisationName] **Online Payment SMS Clinic** We received an online payment of [PaidAmount] from [patientname]. **Payment Email Patient** Subject: Payment Confirmation Hello [FirstName], Thank you. We received an payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink] Best, [OrganisationName] **Payment SMS Patient** Thank you. We received an payment of [PaidAmount] from you. You can view the receipt here [PaymentReceiptLink] – [OrganisationName] **Send Prescription after its saved over SMS** [Doctor] has written a prescription for you. Click here to view it: [PrescriptionLink] **Send Prescription after its saved over Email** Hello [FirstName], [Doctor] has written a prescription for you. Click here to view it: [PrescriptionLink] Best, [OrganisationName] **Video Appointment Email Practitioner** Subject: New TeleConsultation Appointment Dear [StaffName], A new ‘Tele-Consultation Appointment’ has been created for you. Appointment confirmed with [AppointmentWithFullName] on [StartDate]. Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Video Appointment Email Patient** Subject: TeleConsultation Confirmed Dear [AppointmentWithFullName], Your TeleConsultation appointment with [StaffName] is confirmed for [StartDateTimePart], [StartDatePart]. {RequestPaymentLinkContent} {CheckInLinkContent} Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Video Appointment SMS Practitioner** New Tele-Consultation’ appointment confirmed with [AppointmentWithFullName] on [StartDate] – [AppointmentInOrgName]. **Video Appointment SMS Patient** Your Video Appt with [StaffName] is confirmed for [StartDate]. {RequestPaymentLinkContent} {CheckInLinkContent} **Video Call Started By Patient SMS** [StaffName] started a video visit with you. Click here to join now: [VideoConsultLink] **Video Call Started By Patient Email** Hello [AppointmentWithFirstName], [StaffName] started a video visit with you. Click here to join now: [VideoConsultLink] Best, [AppointmentInOrgName] **CheckInLinkContent** You need to complete the check-in before the appointment starts [CheckInFormLink] **RequestPaymentLinkContent** Please pay before the appointment starts [RequestPaymentLink] **Appointment Feedback Link SMS Patient** We are constantly striving to provide excellent service. We would love to get your valuable feedback on the Service. Please follow this link to provide the feedback [AppointmentFeedbackLink]. The feedback form will takes less than a minute. **Appointment Feedback Link Email Patient** Dear [AppointmentWithFullName], We’re constantly striving to provide excellent service. We’d love to get your valuable feedback on the Service. Please follow this link to provide the feedback [AppointmentFeedbackLink]. The feedback form will takes less than a minute. Best, [AppointmentInOrgName] [AppointmentInOrgPhone] **Appointment Feedback Received SMS Clinic Team** [PatientName] just left a feedback of [Rating], and has decided to [FeedbackIsRecommended] [OrganisationName]. Complete details here [AppointmentFeedbackLink]. You can call [PatientName] at [PatientMobile]. **Appointment Feedback Received Email Clinic Team** Hello Clinic Team, [PatientName] just left a feedback of [Rating], and has decided to [FeedbackIsRecommended] [OrganisationName]. Complete details here [AppointmentFeedbackLink]. You can call [PatientName] at [PatientMobile]. Best, Clinicea Notifications